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  • Report:  #1324

Complaint Review: Sun Devil Auto Service - Tempe Arizona

Reported By:
- Tempe, AZ,
Submitted:
Mon, February 21, 2000
Updated:
Sun, December 22, 2002

Sun Devil Auto Service
1824 E. Elliot Tempe, 85284 Arizona, U.S.A.
Phone:
480-496-6696
Web:
N/A
Categories:
Auto Repair Service

2-21-2000: Consumer alert!Better get a estimate elsewhere before you approve services recommended by the Tempe (Elliot Rd) auto

service. Here's what it cost me to repair what initially was a

small fluid leak at the front left side of my Acura.Location

was marked with colored chalk under the area of the leak, and I

gave them a paper with a sample of the fluid.

12-3-99: They installed a new oil pan gasket @ $160.01

Leak continued following day, plus additional leaks in same area.

12-14-99:Returned, thinking the service warranty would pay for it since the initial leak continued.They replaced the power-steering pressure hose AND said I needed to replace the rack and pinion assembly. Cost: $915.42. (I since inquired as to the location of the rack and pinion, which is well behind the power steering, and not the same fluid...There is not one drop of fluid leak on my garage CARPETING in that area..wish I had known

where the rack and pinion was before I reluctantly submitting to

the "repair".)

Original leak still there...

1-10-2000:Returned for third try, again marked the leaking area with colored chalk, expected warranty to pay for it.Nope!They replaced the power steering pump with a remanufactured (I asked for the old part back...they paid $50 for the reman.part, and

charged me $336.90 for it.) Total cost for all repairs:$1,535.69.

I since checked the repairs and catalog costs for repairs and labor with a reputable auto service and found the actual cost of

labor and resealing of the pump (more reliable and longer-lasting) to be only $135.00. And the dealer recommended service

for a rack and pinion assembly is to reseal...at a most lower

cost. (Actually, all I needed was to reseal the power-steering

pump...)Found out from friend in the auto racing industry that one should ask for the dealer catalog price of all parts and labor before agreeing to any repair. If it sounds unreasonable, get another estimate elsewhere.



1 Updates & Rebuttals

Lynn

Tempe,
Arizona,
U.S.A.
scum devil ..many Rip-off Reports on them

#2Consumer Comment

Sat, December 21, 2002

This is not the first time sun devil has burned somebody. We use to work for them and there theory is for every 5 customers they burn ten more are coming through the door. My grandparents were ripped off (new Engine) and a friend had a rear end done and 1 month later she was back again. Who you need to complain to is old man higganbothum himself, if he really new how his son was running a lifetime dream of his, he would just die, but we as employees could never get him to believ what we said. The more consumers complain the better off we will all be

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