Complaint Review: Submit Solution - Orem Utah

This company can try to explain away all of its misdoings. The simple fact is that the people who accidentally signed up for this free trial offer with Submit Solutions, had no idea that they had actaully signed up for it. If, and I stress IF, there was a banner ad with a button to click on to opt out or continue, it was disguised in such a way that the consumer thought that they were continuing with the offer that they originally were signing up for such as "The Sellers Lounge" or an "eBay start up package". I signed up for a trial offer with the Seller's Lounge. Nowhere did I ever see the words Trial Offer with Submit Solution. If those words were there, they were too small to notice. Anything that I clicked on, I believed was part of the process to signing up for the Sellers Lounge free trial offer which I canceled because it wasn't anything that I would ultimately need or use. If I had knowingly signed up for a free trial offer for Submit Solution, I would have made sure that I canceled it before the trial period was over. I didn't even know the company existed until they billed my credit card for $39.95. I had to cancel my credit card because of the charge that I didn't knowingly authorize. Submit Solution says that they don't have to refund my money and they won't. I have put the charge into dispute with my credit card company because I have no knowledge of ever signing up for this service (which I have no idea what there service even is for sure!) They say that they spent hours building me my own website which I have never been told how to access it or what it's called or anything, but they built it just for me. It's funny that I never got any email confirming that I signed up for this service, that my credit card was going to be charged, or that my so called website was completed and how to access it. This is a very sneeky scam to get money from people without actually performing any kind of service. I hope that charges are filed against this company and they are shut down so that no other innocent people find themselves where I am today. Forty dollars may not sound like much to many people, but it's the grocery money for me and my daughter! By the way, I was told by an employee and by their manager (neither gave their name) that they couldn't refund my money because I put the charge into dispute and by law they now cannot refund my money. I called my credit card company and they stated that they know of no such law and that the company can very well issue a refund at any time and the dispute will be settled. This company simply doesn't know how to tell the truth. BEWARE!!!!

As the Public Relations Manager for Magellan Commerce and E-Harbor Inc I want to take the opportunity to give you all a little more information on what takes place with our online trial offer and respond to the complaint that was filed. Magellan Commerce is partnered with seller's lounge. When a client signs up for seller's lounge e-bay training DVD, before they finish registering for their DVD, they are presented with our offer for a 14 day free trial of our Magellan e-commerce website (valued at $19.99). All terms and conditions are clearly stated on the opt-in page. The client then has the option of clicking "yes, continue" or "no thanks" to accept or decline the offer. They are then emailed a confirmation of their new order with their new Magellan commerce website information. The client can then use the website free of charge for 14 days, after which they will be charged $39.95 a month thereafter to continue using the site. These terms are clearly stated on the opt-in page. If the client contacts our support department within the 14 day free trial to cancel their account, their account is closed without charge. If you, like Justin, Sign up for our free trial, please make sure you cancel your membership before your trial expires to avoid being charged. Not canceling the service is an indication of an extended contract for the regular price of $39.99 a month. Justin gave us permission to charge his account; unfortunately for him, he forgot about his commitment and then wanted a refund for his mistake. We will be more than happy accept all responsibility for any mistakes we make and are very willing to refund anyone for any legitimate reason. At Magellan Commerce we pride ourselves in our ability to consistently provide elite customer service and satisfaction to our clients. It is unfortunate Justin felt he was poorly treated; however, I am confident we provide the most respectful and friendly customer service in the industry. I am happy to answer any questions that anyone may have in regards to this complaint or of any other relation. About Magellan Commerce: Magellan Commerce is a division of E-Harbor, Inc. and is the market's most advanced e-commerce platform providing all the necessary website building tools, hosting, design, and search marketing. Magellan was developed in response to requests for an all-inclusive e-commerce solution. About E-Harbor Inc: E-Harbor, Inc. was founded in 1996 by Oliver Bigler and has serviced over 100,000 clients since inception. Its divisions include Real Estate Promoter, Magellan Commerce, Submit Solution and Direct Home Find. For more information please visit www.eharborinc.com or call 801-705-5280. Media Contact Spencer Johnson [email protected] 1323 N. Research Way #K1100 Orem, UT 84097 (801) 655-0709