- Report: #1496850
Complaint Review: straight talk wireless -
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straight talk wireless
United States
Web:
straighttalk.com
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straight talk wireless no contract policy not clear
I thought that no contract meant that you are not subject to staying with this carrier when you find a cheaper carrier. I found out that one year of active use is required before you can change carriers. (it is in their terms and conditions) They lock your phone with no way to unlock without using the whole year. Seems like a contract to me.
The minmum plan they have is $35 + tax. I hardly use my phone and this is expensive for me. I should have done my due dilgence and read the terms and conditions closer. I have a phone I can not use unless I pay for an expensive plan. (my opinion) Still I think no contract should mean no contract.
2 Updates & Rebuttals
jerry
clarksville,Tennessee,
United States
talked with agent
#2REBUTTAL Individual responds
Tue, August 18, 2020
i talked with the agent prior to making this complaint. they said it was impossible to unlock my phone unless i completed the contract with them of one year of continuous service. thought it was a no contract plan. that is where the plan is unclear. thought i could change service because of no contract. the rebuttal made by straight talk agent was useless to me unless i can get my phone unlocked (told it was impossible without completing contract). phone is still useless. thanks for nothing.
Tracfone
United Statesstraight talk wireless no contract policy not clear
#3UPDATE Employee ..inside information
Sun, August 16, 2020
Hi j,
This is Cristy from Straight Talk Wireless. We have read your post through this channel and understand where you're coming from. Our sincere apologies for the delayed response and any inconvenience this issue has caused you. With Straight Talk there are no long-term contracts that commit you to a specified length of service. We can facilitate the unlocking of your phone as long as you meet the set requirements. To check the phone's eligibility, you can visit our website at https://www.tfwunlockpolicy.com.
For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. As per our interest to serve you better, we are continuously working on improving our products and overall services. Thank you.
