- Report: #576200
Complaint Review: Straight Talk Wireless - Internet Internet
Reported By:
HerbN -
College Station, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Straight Talk Wireless
Internet, Internet, United States of America
Phone:
Web:
http://www.straighttalk.com
Categories:
Business Rating:
(0)
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Straight Talk Wireless StraightTalk will take you money and not provide service Internet
Last year I was laid off and lost my cellar phone which had been a job benefit. I purchased a NET 10 phone not wanting to tie up money on a monthly basis. In December I finally was working again and wanted something where I didn't have to watch a minute meter.
Walmart had introduced their new Straight Talk Wireless with $45/30 day unlimited minutes. At the beginning of February I bought a new phone and a $45 month card. Today I was almost expired so I bought two new cards yesterday because I get paid once a month and it would be 31 days until pay day.
I entered both cards and got 30 days of credit from yesterday (even though I was supposed to expire on 3/2). I called and asked about this. Well, you can apparently only have one active card and there is no roll over. So, if you decide at day 20 to refill you lose 10 days.
I asked to speak to a supervisor who kept giving this line. I offered him three choices: refund my money, make my second card work at a minimum, or I could go back to NET 10 when my phone expired. He said he couldn't add time or refund my money. I said, so your choice is for me to go to a different provider. He said that wasn't what they wanted.
No, what they want is my money in exchange not for the promised service but whatever service they feel like providing.
I'll be researching new phone providers this month.
1 Updates & Rebuttals
Gayle
Liberty,Texas,
United States of America
SAME THING HAPPENED WITH US
#2Consumer Comment
Mon, July 19, 2010
I didn't know my husband had bought a 45.00 card --- so I bought 2, filled both of our phones and he got home from work and told me he had already his phone -- so we then went back to Walmart bought another and put a 2nd on my phone. The first one expired on 7/18/2010 -- leaving us to think our phones were good until 8/18/2010. They are telling us the same load of crap --- they don't rollover. These are not minutes to "roll over" these are monthly cards, unlimited minutes... rolling over doesnt apply. I can't get anyone on the phone w/their customer service.. they only answer me via email.
My husband had to buy another one (even though we have another month on both phones) for his work. I refuse to use their crappy service and give them anymore money. I've never seen where they say you cannot load more than one card on your phone for unlimited -- and they are offering now in the store 3 month cards... what's the difference? I bought 4 one month cards....whats the difference?
Very highly upset in Liberty, Texas. I'm taking them to small claims court over it
