- Report: #1416061
Complaint Review: Straight Talk Wireless aka Tracfone - Nationwide
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Straight Talk Wireless aka Tracfone
Nationwide, United States
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Straight Talk Wireless aka Tracfone Failure to "UNLOCK" 2 yr old phone number. Nationwide
I've been a Tracfone customer dba "StraightTalk" customer fro several years using 3 different phone devices and I also have a wi-fi device for my laptop with them as well. As of September I chose to go back into the truck driving field and now I travel exstensively through out the eastern half of the United States. Unfortunately, Straight Talk does not thave coverage in all of the areas that I go to. So, if I have a breakdown or have to call the customer for best delivery directions, I can't even place a phone call AT ALL with StraightTalk's restricted service in these areas. When I called to ask them to "unlock" the phone number that I've had for several years, I got this "supervisor" who stated that the sytem states that this phone number must be active for 12 months, when actually it's been activated with 3 DIFFERENT phone devices within the Tracfone network within the last 13 months or longer. I lost a phone in a recliner on Chrismas Day of 2016. So I get a Max Duo II with an octocore processor from Walmart. In the spring of this year 2017, I was relegated to only 20 hrs a week at my job so switched to a phone I saw advertised on The Home Shopping Network which was a Samsung"Tracfone" with 1350 yearly mins. for $79.99. I used the SAME phone number to activate THAT phone but it did take them a week to do so!! I had to renew that payment several times because I traveled in sales and used the phones constantly throughout the day. I had no problem at all renewing the plan. So when I get to the end pf my training with the trucking company at the end of September, I swtiched my service back to a monthly plan with the Max Duo phone. Within the last 12 days I've been in 3 areas with no service available. I called Straight Talk and got a "supervisor who didn't apperciate my years of being a customer with their Co. So when my plan runs out of service next week on the 19th of December. I simply will not renew my phone OR my wi-fi device with them. Overall my customer experience in the past when switching the phones I mentioned above the was annoying, aggravating and frustrating to say the least. Tracfone used to buy advertised on a nationally syndicated morning radio show, now I see why the "Big Show" guys don't endorse this company's products any more. POOR, POOR physical coverage and even POORER customer service.!!!! Chosse another pay as you go phone plan.
1 Updates & Rebuttals
Tracfone
Florida,United States
Straight Talk Wireless aka Tracfone Failure to "UNLOCK" 2 yr old phone number. Nationwide
#2UPDATE Employee
Sun, December 17, 2017
Hi Don
I am working with Straight Talk Wireless and I have read your post in this blog. I know how this has been very frustrating. Please allow us to help you resolve your concerns. You can contact us via chat at http://bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Please be advised that the Unlocking Policy applies to the device and not the phone number. Thank you.
Mellannie
Straight Talk Wireless
