- Report: #1371846
Complaint Review: Straight Talk Telephone -
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Straight Talk Telephone
USA
Web:
straighttalk.com
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Straight Talk Telephone Roaming scam Florida Florida
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I had called Straightalk on the May 2nd, 2017, and told a rep that I was going to Mexico the next day, and wanted to find out if my phone would work there. She said that it would work if I purchased the unlimited international plan. I explained to her that I would only be in Mexico for 1 day/1 night, and I wanted to keep in touch with my family when I get there.
I was very specific about my questions because in October 2015, before we traveled to Mexico, my wife and I both purchased a roaming plan but when we got there, my wife was unable to roam with her Straighttalk phone, while I was able to do so with my sprint phone. So I wanted to make sure if there was any setting on my phone that would make it work this time, or if this service was still unavailable but saleable. She said all I had to do was to set my phone's setting to roaming and I did so over the phone with her. I asked her again if she was sure that it would work, and yet this lady lied insistently that I would be able to roam in Mexico, if I purchased the $60 plan, so I purchased this plan.
When I got to Mexico Wednesday, I wasn’t able to call or receive voice/ text from the US or Mexico. Apart from its calculator function, my phone was totally useless to me. If they had told me the truth, I would have found another option to keep in touch with my work and family, but I was consistently lied to. I was really disappointed.
To make matters worse, when I called the customer service on May 7th so that I could complain about the lie that I was told and ask for a refund. They blew me off and kept saying, “We don’t offer roaming plan service.”
Then I asked to speak with their manager, who happened to be Juille, Romo rep ID:10803. He was even worse. He was so rude and never apologized or agreed that I was given the wrong information. Even though he was able to look into his records, which showed that I purchased the plan on Tuesday for the sole purpose of my travel and that afterwards, I had no activity on my phone on Wednesday after I got to Mexico. All he kept saying like a mantra was, “we don’t offer roaming plan.”
This has happened to us twice now, and I have learned from the experience, but I don’t want other people having the same bad experience with Straightalk and their deceitful customer service reps. They don’t have a roaming plan with their unlimited international service plan.
3 Updates & Rebuttals
TF01
Florida,USA
Roaming plan scam
#2UPDATE Employee ..inside information
Thu, May 11, 2017
Good day, Andfan.
As much as I would like to contact you myself to properly address your concern, we don’t have the option to do that at this time. We would truly appreciate your understanding on this matter. We can only continue addressing your concern by communicating with us through Live Chat at http://bit.ly/2gQCmUz?caseId=. You may also send us a private message through our Facebook page or contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Thank you.
Janet
Straight Talk Wireless
Roaming plan scam
#3Author of original report
Mon, May 08, 2017
Dear Janet, if you're really interested in my concerns, you can call me. you have my purchase ticket serial number and details on that receipt, so you can get and call my cell phone number. I dont have tiime for a chat on the computer. Its still part of the poor customer service that I am talking about.
TF01
Florida,USA
Straight Talk Telephone Roaming scam Florida Florida
#4UPDATE Employee ..inside information
Mon, May 08, 2017
Hi, Andfan.
Good day.
I work with Straight Talk Wireless.
We really apologize for the inconvenience. To properly address this important concern of yours, please contact us via chat at http://bit.ly/2gQCmUz?caseId=.
Thank you.
Janet
Straight Talk Wireless
