- Report: #1440454
Complaint Review: Straight Talk/ SmartPay Lease - Orlando Florida
Reported By:
Benji -
Mount Pleasant, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Straight Talk/ SmartPay Lease
1500 Tradeport Drive Orlando, 32824 Florida, United States
Phone:
1-877-430-2355
Web:
www.straighttalksmartpay.com
Categories:
Business Rating:
(0)
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Straight Talk SmartPay Lease Quality One Wireless We paid for a $55 dollar plan and they gave us a $45 dollar plan. Orlando Florida
I bought my girlfriend an iPhone 8 Plus through SmartPay which is a Straight Talk Phone. We was on the phone for an hour and a half and still no results with the issue. We paid for a $55 dollar ultimate unlimited plan with out order and it is on the receipt. But the code that is on the receipt is for a $45 dollar plan. Issue was never resolved and lost $10 and time due to slow speeds on data. Called Quality One Wireless and goes straight to voicemail. Will never do this again with another phone. Straight Talk couldn’t help and neither could SmartPay where we got the phone. I have proof with a copy of the receipt and a photograph of the receipt as well.
1 Updates & Rebuttals
Tracfone
United StatesStraight Talk SmartPay Lease Quality One Wireless We paid for a $55 dollar plan and they gave us a $45 dollar plan. Orlando Florida
#2UPDATE Employee
Sun, April 29, 2018
Hi Benji
This is Mellannie from Straight Talk Wireless and I have read your post in this blog. We are very sorry for the inconvenience you have gone through. I understand where you are coming from and we respect the decision you have come up with after encountering the trouble. I want to know more about your concern and work on fixing the problem. Please allow us to resolve the issue. We hope you could find the time to contact us through chat at bit.ly/2CuBvXO for further assistance. Our chat support is available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text Help to short code 611611 to view our self-service menu. Thank you so much.
Mellannie
Straight Talk Wireless
