Bob
Redding,#2UPDATE Employee
Fri, July 16, 2004
I am a sales rep for Stone Mountain Carpet Mills Outlet. I have to tell you that I was appalled by the comments I read by this customer. This is in no way the company I work for! The local owner is a man of integrity and forthrightness. If we were to misrepresent ourselves, the product, or the company, we would find ourselves out in the street in a New York minute. Customer service is number one with us, and we ALWAYS put the customer's needs before the sale. This is both reqired and monitored, both at the local and corporate levels. To be honest, I have to question the validity of this individuals comments. What delivery man would call a customer to say that he couldn't deliver ther product because he had a deer in the van?!?! Doesn't it seem logical that the wharehouse would know that their truck was being used as a meat locker? How long can a dead animal stay in a vehicle before it goes bad? Wouldn't the delivery man be able to come up with a better story than that? If this particular store had no honor, as the writer suggests, they would then have no adversion to lying, so any lie would have been better than that story. However, let's assume that the customer is telling it exactly like it happened. If so, then that store location in Erie, PA is atypical to any other Stone Mountain Carpet Outlet that I have had contact with. If his comments are correct, THAT store SHOULD be not only boycotted, but closed. Don't dismiss Stone Mountain Carpet Outlet. Dismiss either the local store or the writer. One of them lacks integrity. Neither of them represents me or my company.