- Report: #1418784
Complaint Review: Stamps.com - El Segundo California
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Author Not Confirmed
Why?
Stamps.com
1990 E Grand Ave El Segundo, 90245 California, United States
Phone:
(888) 434-0055
Web:
www.stamps.com
Categories:
Business Rating:
(0)
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Stamps.com Opened a secondary account for me without my knowledge. Charged over $750. WON'T REFUND! FRAUD! El Segundo California
This company somehow opened a secondary account for me using my credit card without my knowledge that ran up over $750 in monthly charges to my credit card. I NEVER USED THE ACCOUNT NOR DID I HAVE KNOWLEDGE OF THIS ACCOUNT. When I called in they said that I must've created the secondary account and that the charges were valid. They told me they would not be refunding me the money which is absolutely outragous. I have filed a claim with the FTC and will move forward with a lawsuit against them.
1 Updates & Rebuttals
Robert
New Fairfield,Connecticut,
United States
This has been resolved.
#2Author of original report
Sat, December 30, 2017
After a bunch of calls with customer care supervisors, a number of emails and a threat of a lawsuit there was still no resolution until I was able to email the CEO through LinkedIn. I didn't think this would help but he or someone on his staff read it and I was called by the head of customer care who provided me with a full refund. This was a surprising and satisfying result. I am still shocked that the customer care and office of the president supervisors did not just take care of this after my initial call
