- Report: #73800
Complaint Review: Stainsafe - Palm Beach Gardens Florida
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Stainsafe
354 Hiatt Dr. Palm Beach Gardens, 33418 Florida, U.S.A.
Phone:
800-521-0555
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Stainsafe refuses to honor written warranty that cost $200 total rip-off Palm Beach Gardens Florida
I purchased all my living and dining room furniture from Ashley Furniture Homestore 3020 Market Place Ave. Bryant, Arkansas 72022 (501) 687-0409 on 10/12/02 and also purchased the 5 yr. Stainsafe Comprehensive Furniture Care Plan that cost $199.95.
It clearly states on my written warranty that breakage, accidental scratches, gouges, dents, chipping, etc. is covered under this warranty. It also states that as long as the customer reports the damage within five days from the date it occurrs they will have the item serviced by a professional technician at no charge in customer's home.
On Tuesday Dec. 2, 2003 I contacted Stainsafe to report some scratches that had occurred over the Thanksgiving weekend (within five days from the occurrence). I had some very small scratches on my coffee table and two endtables. I also had a dent in the side of my dining table possibly from someone at Thanksgiving dinner. I also reported that one of the lights in my hutch had gone out over the weekend and would not work even with a new bulb.
The lady took all my information and then told me my claim was denied because I was reporting more than one or two pieces of furniture even though they are all covered under the warranty!
A TOTAL RIP-OFF!!!
Rusty
Tyler, Texas
U.S.A.
It clearly states on my written warranty that breakage, accidental scratches, gouges, dents, chipping, etc. is covered under this warranty. It also states that as long as the customer reports the damage within five days from the date it occurrs they will have the item serviced by a professional technician at no charge in customer's home.
On Tuesday Dec. 2, 2003 I contacted Stainsafe to report some scratches that had occurred over the Thanksgiving weekend (within five days from the occurrence). I had some very small scratches on my coffee table and two endtables. I also had a dent in the side of my dining table possibly from someone at Thanksgiving dinner. I also reported that one of the lights in my hutch had gone out over the weekend and would not work even with a new bulb.
The lady took all my information and then told me my claim was denied because I was reporting more than one or two pieces of furniture even though they are all covered under the warranty!
A TOTAL RIP-OFF!!!
Rusty
Tyler, Texas
U.S.A.
3 Updates & Rebuttals
Carla
Rewood Falls,Maryland,
U.S.A.
justin is a moron
#2Consumer Comment
Sat, December 11, 2004
Justin have you ever read the waranty on stainsafe has anyone ever sat down and read the warranty???...There are so many people that can't read...They go by what the salesperson says and then they are handed a waranty card that no one reads...More dumb americans, these are the ones that need to move to canada. Gee Justin you tried to help a customer that has had there furniture less than one year ok cool...The warranty states the customer needs to call in there problem less then 5 days. Justin have you ever drove your truck into a tree and called your insurance company six months later? Duh they would deny you coverage also. You say there furniture is heavily used..That means the customer beat the s**t out of it. You are supposed to call in each time there is damage. its in the warranty read it. There has never been a claim that stainsafe does not take care of..Its dumbass customers that can't read. Its also dumbass customers that fall for the sales persons lie..Customers can't read. And justin you are an employee thats works with the warranty and you don't know how to read also. Your as just as dumb as the person that sells it..
Justin
Arroyo Grande,California,
U.S.A.
Stainsafe is indeed a ripoff
#3Consumer Comment
Thu, November 11, 2004
I am an employee of a nationwide furniture retailer, first letter L last letter Z. I hear customer complaints regarding Stainsafe on a daily basis. I have just today, Nov. 11,2004 tried to help a customer who was refused service by stainsafe who had holes in his sofa that was less than one year old. Stainsafe, called out a technician to his home to look at this sofa, the tech. stated that the merchandise was heavily used. What the crap does that mean?! He uses it, so what, that's why the customer bought it. The furniture retailer then refused to help him in his battle against Stainsafe and he is going it alone. As an employee I highly suggest not purchasing any plan for furniture reembursement from Stainsafe. My employer has since changed Warranty producers, we'll see how it goes.
Yrag
Cherry Hill,New Jersey,
U.S.A.
more a sales issue than a stainsafe issue.
#4UPDATE Employee
Thu, December 04, 2003
This is because you had so much damage to your furniture. You had been better off telling them you had one spot on your end table a tech would have come out and touched up everything and everyhing else you had....its a accidential warranty not a service warranty to fix everyhting after you had a party...You should talk to your salesman about this this is more a sales issue than a stainsafe issue.
