Stainsafe can thumb their nose at the BBB but I can guarantee that every consumer will receive a response (not necessarily in your favor) when you contact: Florida Dept. of Agriculture & Consumer Services, Division of Consumer Services, 1800-HELP-FLA, www.800helpfla.com
Email (of one represenative):
[email protected] Forward all your do(deleted)entation of course. Also make sure your timeline matches up to the warranty -- that you followed everything precisely because Stainsafe is a s(deleted) company, no doubt. I have no idea how they remain in business EXCEPT that they must be feeding politicians or someone with clout. Best wishes to everyone - I root for you!
Liz
Merion, Pennsylvania
U.S.A.