• Report:  #1483

Complaint Review: Sprint PCS - City of Industry California

Reported By:
- Scottsdale, AZ,
Sat, March 04, 2000

Sprint PCS
P.O. Box 79125 City of Industry, 91716-9125 California, U.S.A.
Cellular Phone Companies
Tell us has your experience with this business or person been good? What's this?
Cancelled service with Sprint PCS due to constant billing errors. For several months I called to advise that I purchased my cell phone in Arizona, had an Arizona phone number, bus was being taxed for a Houston, Texas service. Even on the last bill, the same error, in spite of several calls on this.

Every month had billing problems. Every month I checked to verify my plan. Every month I was told Ihad 1000 off peak minutes and adjustments were made. Then, on my January bill (billing period ending January 10th), I was charged for every single minute after l120 minutes, in spite of my 1000 evening weekend (off-peak) minutes. When I initially checked to verify my rate plan, as I always did, I was told I had 1000 off peak minutes. However, due to the numerous calls and the credit involved this time, I was given a supervisor who informed me I was no longer on that plan. No one could tell me what plan I was on, only that I had been on a temporary promotional plan from Circuit City.,

I did not buy my phone or my plan from Circuit City. I bought it from the Sprint sotre. I was not told about any promotion. I was not given any paperwork to indicate any temporary rate plan. In fact, I was not given any paperwork, which I did ask for. I was told that my bills would be my receipts.

I argued this with the supervisor and was told not to pay my phone bill until I got the final bill. I was under the impression that my off peak minutes would be adjusted -- removed actually. However, my final bill has no adjustments for any off peak minutes.

I attempted to call their Corporate Headquarters, but could not get through to a representative at that number. I was put in a loop that kept telling me to hit my party's extention, then said I was being transferred to an attendant, then went throught the loop again and again and again!

I mailed Sprint a check for $20.45, which I thought represented the final days of service, but I'm not even sure about that. I have asked them to make an adjustment to the January bill.

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