- Report: #1494916
Complaint Review: Sprint Corporation - Overland Park Kansas
Reported By:
aaron -
phoenix, arizona, United States
Submitted:
Updated:
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Sprint Corporation
6200 Sprint Parkway Overland Park, 66251 Kansas, United States
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Sprint Corporation Defective device return warning Overland Park Kansas
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Anyone dealing with Sprint at this point in time if you have to return the device due to the fact that it is defective please make sure that you pay to send it through the United States Postal Service and ensure it to protect yourself
It appears that Sprint has no problems trying to screw his customers by stating the fact that they did not receive the device and charge them for the deivce
I mailed a defective device to Sprint last month and they decided to suspend my service and basically stated that they did not receive the device. Instead of using the prepaid shipping label I wanted to protect myself so I paid to have it shipped and also insured the package
After checking the tracking number it appears they received a device on April 24 funny their warehouse couldn't seem to find it for some reason. Meanwhile they actually disrupt my service which actually disrupt my income for at least a day or two which is absolutely ridiculous
I filed a investigation complaint to see if they could locate the device and from what it appears they close the investigation and from what I'm being told they're going to try to charge me for this device.
Unfortunately it seems like the only help I can get is from their overseas customer service office which is absolutely no help at all in regards to resolving this issue
I even requested a formal letter if they do intend to charge me for the device so I can have the US Postal Service investigated because the package was insured funny no one's calling me back to let me know when I can get the letter
I do apologize for ranting and raving I have this warning anytime you return a defective device to any phone company pay the extra money to ship it yourself insurance just to protect yourself you never know if the phone company is going to try to screw you
1 Updates & Rebuttals
Robert
Irvine,California,
United States
This is why
#2Consumer Comment
Thu, May 07, 2020
wanted to protect myself so I paid to have it shipped and also insured the package
- This is why you are in the situation you are in. They are expecting to have the phone returned under the tracking number and label they sent you. When you went outside of this, their system will keep saying that the phone wasn't returned. That tracking number is tied to your account, the tracking number you sent isn't. For any company that recieves likely hundreds of devices a week, if they get something in they aren't expecting it may take them months to sort it out, if they ever do.
I even requested a formal letter if they do intend to charge me for the device so I can have the US Postal Service investigated because the package was insured
- It was insured for delivery, and according to you the USPS delivered it. Because of this, regardless of what they are telling you now, it is unlikely that the USPS will pay on your claim. Instead they will likely require you to deal with Sprint.
I understand why you did it but what would have been better is to photocopy their tracking label and keep a copy of it yourself. You could then track it and verify that it was received.
Good Luck
