- Report: #1472609
Complaint Review: Spirit Airlines -
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Spirit Airlines
United States
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Spirit Airlines Lost my luggage for 1 month then refused to reimburse me for missing items
I took a flight from Detroit, MI to Las Vegas in June 2018. The flight to Vegas was far from pleasant but relatively uneventful. On the return flight, upon landing back in Detroit, it became apparent that my luggage was missing. The Spirit personnel in Detroit assured me that if I had to purchase necessary items while they located my suitcase, that I would be reimbursed.
I called them every day and eventually called the airport in Las Vegas every day as well. Their webisite states that if you are looking for reimbursement, you must have receipts. I did a great deal of footwork locating receipts and when I was able to submit receipts for the majority of my missing items (after 28 days without my luggage), SURPRISE! SURPRISE!
My luggage showed up! However, it was missing approximately half of my belongings. I was not claiming that my suits were Chanel or anything; in fact, I purchased them all on sale and the receipts showed that! A couple of weeks after I received my luggage and resubmitted for the missing items, I received an email from Spirit Airlines, saying that they had decided that they would not reimburse me for anything!
Not a single item, receipt or no receipt! I will NEVER fly Spirit again and as an employee of a company who deals with the public all day every day, I will do my utmost to convince anyone else to make the same decision.
