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  • Report:  #198161

Complaint Review: Spirit Airlines - Miramar Florida

Reported By:
- Long Beach, California,
Submitted:
Updated:

Spirit Airlines
2800 Executive Way Miramar, 33025 Florida, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Be cautious of this airline. Its a money grubbin, I dont give a s#1T about customers company. I missed a flight due to improperly interpreting the military time on my itinerary. My whole ticket was voided. Return flight of my round trip ticket ticket was cancelled. If I took another flight one way to make up for my missed flight, You cant use your return flight. THE WHOLE TICKET is cancelled if you are late.

Customer service didnt give me the time of day. On of the customer reps told me in a very condecending manner, "Oh gee Im sorry. Guess you'll need to buy another ticket". $880 down the drain. Plus $1200 to fly on another airlines because I needed to purchase a last minute flight. Southwest was very helpful. Everone else wanted 2700.00. I am going to make some noise and see what the response will be. I have filed omplaints with FTC and BBB. Next...I will drag them into small claims. Win or lose they will pay. It will cost them money to go there to defend themselves... stay tuned for an update

Ray

Long Beach, California
U.S.A.


8 Updates & Rebuttals

Mike

Somewhere,
Michigan,
U.S.A.
Directly from the Contract of Carriage on Spirit Air's website

#2Consumer Suggestion

Thu, January 25, 2007

B Cancellation of Reservations All reservations are subject to cancellation without notice if: 1. The passenger is not present at the boarding gate at least fifteen (15) minutes prior to the scheduled departure time of the flight (30 minutes for international flights) even if the passenger has already checked in for the flight at a location designated for check-in. ... Unfortunately they can, and did cancel your reservation.


Jordan

Hamilton,
Other,
Bermuda
This is standard airline practice

#3Consumer Suggestion

Mon, October 09, 2006

This is standard industry practice for discount economy class tickets. If you are super nice, maybe cry a little, they will put you on the plane but they are in the right. You can say that you were delayed by matters beyond your control like a previous late flight, or traffic accident and they will usually put you on board as well. If you want the freedom to miss flights then you need to buy a full fare economy/business/first ticket. I can't beleive that it has been so long since deregulation and people still don't understand that the reason that your ticket is cheap is because it is heavily restricted; you may not be able to change it, it may be useless if you miss a flight, you cannot transfer it, and it cannot be refunded. Better Luck Next Time


Bob

Albuquerque,
New Mexico,
U.S.A.
Similar thing happened

#4Consumer Comment

Wed, June 28, 2006

I was traveling on a many leg journey. I wanted to change one of the legs to go to a different city and continue my journey from there. I said I would pay the difference to add the new city. I was told if I did that the rest of my ticket would be cancelled because I broke the original itinerary. It sure doesn't seem right but that is the way it works.


Ray

Long Beach,
California,
U.S.A.
Just the response I would expect from a Spirit employee.

#5Author of original report

Wed, June 28, 2006

Yes I am upset. Hothead no. I never stated I know everything. You are trying to make this personal. You are exactly like the condesending woman employee on the phone and you have responded in kind. Point proven. This is how they treat their customers. Because its in the contract, does that make it right? ABSOLUTLEY NOT. I looked before filing this report and found it nowhere in the information supplied to me by this airline. Your the one who thinks they know everything. Just another brainless Spirit idiot supporter. There now I made it personal to you. Have a nice day. Take your ball and go home! I'll get Spirit in court. Win or lose I will cost them the 880.00 they (in my personal opinion) stole from me.


Tom

Arlington,
Texas,
U.S.A.
Read the CONTRACT

#6Consumer Comment

Mon, June 26, 2006

Once again another HOTHEAD who thinks they know everything. You need to read the CONTRACT you agreed to when you bought your ticket. It is called "CONTRACT OF CARRIAGE" it is a legally enforcable contract that you and the airline are bound by. And I am sure it will indicate what happens when YOU are late as you indicated.


Tom

Arlington,
Texas,
U.S.A.
Read the CONTRACT

#7Consumer Comment

Mon, June 26, 2006

Once again another HOTHEAD who thinks they know everything. You need to read the CONTRACT you agreed to when you bought your ticket. It is called "CONTRACT OF CARRIAGE" it is a legally enforcable contract that you and the airline are bound by. And I am sure it will indicate what happens when YOU are late as you indicated.


Tom

Arlington,
Texas,
U.S.A.
Read the CONTRACT

#8Consumer Comment

Mon, June 26, 2006

Once again another HOTHEAD who thinks they know everything. You need to read the CONTRACT you agreed to when you bought your ticket. It is called "CONTRACT OF CARRIAGE" it is a legally enforcable contract that you and the airline are bound by. And I am sure it will indicate what happens when YOU are late as you indicated.


Tom

Arlington,
Texas,
U.S.A.
Read the CONTRACT

#9Consumer Comment

Mon, June 26, 2006

Once again another HOTHEAD who thinks they know everything. You need to read the CONTRACT you agreed to when you bought your ticket. It is called "CONTRACT OF CARRIAGE" it is a legally enforcable contract that you and the airline are bound by. And I am sure it will indicate what happens when YOU are late as you indicated.

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