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  • Report:  #1460

Complaint Review: Spencers TV & Appliances - Mesa Arizona

Reported By:
- tempe, az,
Submitted:
Fri, March 03, 2000
Updated:
Fri, March 03, 2000

Spencers TV & Appliances
115 W. 1st Ave. Mesa, 85210 Arizona, U.S.A.
Phone:
480-833-3072
Web:
N/A
Categories:
TVs & VCRs

Rip-off Report Investigation:

Spencer's TV & Appliances gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Customers can feel confident and secure because Spencer's. Spencer's TV & Appliances is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and they've pledged to resolve any and all legitimate complaints.

Spencer's states it is their .."sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices." Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy.. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.

Spencer's explained to Rip-off Report that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.

Spencer's TV & Appliances personal attention always putting the customer first. Spencer's TV & Appliances believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Spencer's TV & Appliances truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.

Read more about Spencer's TV & Appliances and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Spencers TV & Appliances - Unethical Thieves

I went to Spencers TV & Appliances to look at a VCR they had advertised in the paper. They didn't have it hooked up to a TV, so I couldn't check out some features I was wondering about. The salesman said I could "always return it if I didn't like it", and since this sounded reasonable to me, I bought it.

I took it home, wasn't satisfied, and went back THE VERY SAME DAY to get a refund so I could buy one another store was selling instead. They refused to give me a refund, insisting that they don't give cash refunds, only store credit. The SOB salesman knowingly deceived me. As you can imagine, I was furious, and will never shop there again.

Do not patronize Spencers TV & Appliances... they are unethical scum!



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