- Report: #139508
Complaint Review: Spectrum - Farmingdale New Jersey
-
Author Confirmed
Why?
Spectrum
510 Squankum Yellow Brook Rd. Farmingdale, 07727 New Jersey, U.S.A.
Phone:
800-668-3899
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Spectrum ripoff Farmingdale New Jersey
To Whom it may concern.
I received this chandelier and it's not the one I order.
I have no invoice or instruction in assembling.
This chandelier was pre assemble before I received it.
I have 2 broken pendants and I sent you 2 emails in regards to this
order and no replied.
THIS CHANDELIER IS NOT THE NE I ORDER FROM YOUR WEBSITE.
Here are your option.
1. Send new one as per my order
2. I will send back to you and you assemble it.
3. Return item for a refund. Will contact my credit card
As your website policy stated:
WE GUARANTEE OUR ITEMS WILL ARRIVE TO YOU IN GOOD WORKING ORDER. IF AN ITEM ARRIVES TO YOU DAMAGED WE WILL REPLACE THAT ITEM AT NO ADDITIONAL CHARGE. DUE TO THE FACT THAT OUR ITEMS ARE FRAGILE AND COSTLY TO SHIP BACK AND FORTH,
WE DO NOT OFFER A MONEY BACK GUARANTEE
I call and you never return broken items and you hung up the phone.
Pierre
Mlorrisville, North Carolina
U.S.A.
I received this chandelier and it's not the one I order.
I have no invoice or instruction in assembling.
This chandelier was pre assemble before I received it.
I have 2 broken pendants and I sent you 2 emails in regards to this
order and no replied.
THIS CHANDELIER IS NOT THE NE I ORDER FROM YOUR WEBSITE.
Here are your option.
1. Send new one as per my order
2. I will send back to you and you assemble it.
3. Return item for a refund. Will contact my credit card
As your website policy stated:
WE GUARANTEE OUR ITEMS WILL ARRIVE TO YOU IN GOOD WORKING ORDER. IF AN ITEM ARRIVES TO YOU DAMAGED WE WILL REPLACE THAT ITEM AT NO ADDITIONAL CHARGE. DUE TO THE FACT THAT OUR ITEMS ARE FRAGILE AND COSTLY TO SHIP BACK AND FORTH,
WE DO NOT OFFER A MONEY BACK GUARANTEE
I call and you never return broken items and you hung up the phone.
Pierre
Mlorrisville, North Carolina
U.S.A.
2 Updates & Rebuttals
Pierre
Morrisville,North Carolina,
U.S.A.
got call from spectrum
#2Author of original report
Mon, May 02, 2005
Hi I got call from spectrum and there sneding replacement part for the chandelier, as it been over 1 week and still waiting
Pierre
Morrisville,North Carolina,
U.S.A.
Call from spectrum
#3Author of original report
Thu, April 21, 2005
Received call from Spectrum Waiting for replied to my replacement
