- Report: #1482633
Complaint Review: Spectrum Mobile - Austin TX
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Spectrum Mobile
730 W Stassney Ln Austin, 78745 TX, United States
Web:
mobile.spectrum.com
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Spectrum Mobile Spectrum Charter Communications Spectrum Mobile Agent told me I needed to buy a new phone for their service and they'd pay for my existing phone. Austin TX
I spoke to a representative at Spectrum July 5, 2019 and he convinced me to switch to their mobile service. I was told that I could not use my existing Iphone 8 Plus, and that I would have to get a new one. He told me that I could take my existing phone to the closest Spectrum location and they would cut a check to my previous carrier AT&T for the amount I owed( Which is $269) .
I took my phone to the location on July 18th and I was told that was not the process and that I would have to send my phone off to a third party site and they would give me an amount for my phone. That is NOT what the agen told me. I asked for them to pull the call and have a member of management to call me. I left for vacation on that same day.
On Saturday 20th, I received a call from Ron that works with Spectrum and he said he's a resolutions specialist. He left a message that it was the last day to return my phone and if I wanted to do that I needed to do it that day. I was a bit confused as to why he said that. I tried to call him back and find out what he meant and I informed him I was on vacation and in a remote location I could not return anything that day.
We finally spoke on July 26 and he told me he had a transcipt of the call. He confirmed the phone rep did tell me to take to the spectrum store and I'd get my money for my existing phone. He confirmed the agent told me I had to get a new Iphone 8 plus that I couldn't use my existing one. The phone rep told me the Iphone x was just two dollars a month more so I went with that. Ron confirmed that he heard me say I really didn't want to change out my phone because it was new.
Ron told me, I was stuck with my phone since I missed the 14 days. They'd give me a $50 credit for my trouble on my cable bill. I verbally stated that was not acceptable. I checked on Spectrums website and i could of used my phone. I did not have to buy a new one. I did not find this out until I returned from vacation. I'm out $900 because the agent wasn't familiar enough with the service he was offering and Spectrum does not want to own the mistake. I will happily return the Iphone X and use my existing Iphone *
