- Report: #1394265
Complaint Review: Spectrum Communications - Nationwide
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Author Confirmed
Why?
Spectrum Communications
Nationwide, USA
Phone:
1-800-892-4357
Web:
ww.spectrum.com
Categories:
Business Rating:
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Spectrum Communications Time Warner Cable Unwiling to cancel my service or fix the problem. Poor Customer Services South Portland Maine
The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help US! Someone help us! This, kind of service should be banned for public access. This is borderline illegal on so many levels. You cannot treat people this way and get away with it.
I have tried to resolve the problem with my account several times. Your agents have been rude, absolutely not knowledgeable, not knowing how to trouble shoot, making me do the same thing three other agents made me do even after I told them I have done that very thing several times, and in the end, the problem has never been resolved.
Placing me on hold for an hour because I requested to speak to someone else because the rep was rude and insolent, asked to speak to a supervisor and eventually hanging up on me on all occasions. This is absolutely unacceptable and extremely poor service. I hate your company at this point, I am appalled beyond belief, and totally disgusted. Your cable service does not work. You cannot fix it. You cannot listen to me explain the problem and you cannot cancel my service upon request. And You hang up on me when I want answers, not once by one agent, but 5 TIMES by five agents. This is not a probleme you have, it is a plague of incompetance. Your service failed the moment I switched from the old program I had with Time Warner.
Who knows your hiring process over there but ist is TERRIBLE! Terrible/ Diverting the problem and hanging up when I require a solution and not total unprofessionalism.
They talk over me, do not listen to my issues, I would like to terminate this account. They were unable to even terminate my account upon request. Horrible! Horrible.
I want to cancel so bad I went down to your offices at the Jetport in Souther Portland with your modem and cable box in a TRASH BAG fully enraged and forgot you close on Sunday. That is how offended I am. This is disgusting. I want this account gone, canceled and I never want to deal with your horrible service again ever.
Would anyone stay with a cable company whose agents insult you? No really, they insulted me, really. You cannot make this level of poor customer service up. Listen to your phone calls and I get you would fire everyone if you are honest people, get a real QA in there and if you are an honest bunch which I doubt you are because truthfully Honest people cannot allow this type of behavior to happen. If you are looking for a cable company, and live in Maine, Stay away from Spectrum Cable if you can. The governement gives these people a License to Run a Monopoly and we public are paying the price
