- Report: #1488181
Complaint Review: Spectrum Cable/Internet - Bluffton SC
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Spectrum Cable/Internet
74 Seaford Place Bluffton, 29909 SC, United States
Phone:
8432905550
Web:
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Spectrum Cable/Internet Raised prices to very high amounts and continue to bill me after I cancelled service. Horrible customer service attitude. Treat you very badly if you try to cancel service Bluffton SC
You do not want to get involved with this company. You cannot get away from this company when you want to. Spectrum took over Time Warner and then methodically began raising pricing. The worst part is that when you had enough and want to get out, it becomes an extremely difficult and expensive task.
All customer service people have a script they use to keep you from changing or if that does not work then you continue to receive invoices for services you cancelled. Spectrum will continue to bill you for their sevices until you return their equipment. They will charge you for your total services even though the rent for the equipment may only be $10 per month. They will not tell you this.
The worst part of Spectrum is that new customers can get much, much lower rates than longstanding customers. That's right, if you have been with Spectrum for a long time, you are paying more than new customers, and I am talking a lot more.
The final 2x4 up your rectum is you can't get a hold of them. It took me hours on hold to reach a customer service rep and then after finally getting thru, the rep transferred me to another department where I was put on hold for another 30 minutes. The ultimate insult, I lost connection and had to start over!!
DO NOT DO IT!!!
2 Updates & Rebuttals
Momo
United StatesRidiculous!
#2Consumer Comment
Sun, November 24, 2019
As long as you keep the equipment, the clock keeps on running! Why not do the smart thing and return it? You cannot cancel service when you have a past due balance unless you pay that past due balance. That's the way it is for all the cable companies. (Now's the time to write back "you must work for them."
Stacey
Texas,United States
In the same situation
#3Consumer Comment
Sun, November 24, 2019
I have complained to corporate 2 times, was contacted by two supervisors and when I called/emailed them back they never responded back to me. My bill just goes up and up for basic services!!
I am so sick of this and need a solution to get my bill at a managable amount and I have already done Directv/At&T who did the same thing with no resolution.
