Ordered cable service with an agreement to pay my ETF with Direct TV, sent in proper information after being told they could not read what I sent in a e-mail. Its been a month and have heard nothing from company and when I called 2 times was told that a ticket was made to have a response from the place that handles the etfs, I got nothing at all from the company. I don't think they will pay until you spend at least the amount of the etf before they will respond. Still waiting.