- Report: #1354235
Complaint Review: Spectrum cable - Nationwide
-
Author Confirmed
Why?
Spectrum cable
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spectrum cable Was told to add a 5.00 fee per month and we would receive same service we had plus HBO and Cinemax and internet would be upgraded to 60mbps. When we changed lost 10 of our original channels that we watched. When I called to see why they said oh if you want those channels back you have to pay 20 more a month. We I asked to go back to the plan we had they said oh, you can't because that's a time warner package and you can't do that. Nation Wid Nationwide
Called Specturm cable because they took over time warner cable. Was trying to get cheaper package than what we had. Wa told "we don't have any Cheeper packages but for 5.00 dollars more a month you can have he same service you have now plus HBO, Cinemax and higher internet. We said we would think about it and since we had been wi them for over 10 years we decided to go ahead and upgrade. Was told to turn old boxes in and everything would be good to to go. Go to turn boxes in and the local store said, you don't have to turn your boxes in, they are telling everyone that but it's not true. Ok, no big deal I guess. Get home and set up new cable boxes and notice abou 10 channels that we always watch are missing.
Call Spectrum and are told, oh you are signed up for he silver package, if you want all the channels you high to upgrade to the gold package, which is 20 dollars more a month. When we tell them that we were told nothing would change except adding HBO, Cinemax and upgraded internet we're told, oh I'm sorry you were misinformed but to get those channels you have to upgrade to the gold package. When I said just give me the old package I had back they told me oh, I'm sorry that was a time warner package and it does not exist any longer. So, to get what I originally had I gave to pay over 200 dollars a month and have channels I don't even want or use. It's a ripoff. If you gave a package you like from time warner and told to upgrade for only a little more money a month, don't believe it. It's a scam.
