Complaint Review: Spectrum Cable - Jacksonville North Carolina

I scheduled a payment on their web-site.  I recieved an email stating payment was scheduled. Whe the money wasn't taken out of our account two days after scheduled it, I went to their web-site. Noting showed so I thought maybe I did something wrong.  I made the payment to be taken out ASAP.  The following day they shared our account twice.

I called them to let them know what happedened. The first man I spoke with put me on hold, after 10 mins of waiting, I hung up and called back. Spoke with a different person, he said he would be in a ticket for a refund of the scend payment, and it would take 3-5 days to get our money.  We waited a week and nothng. I called aain, spoke with someone different, they lookedd up the ticket and said nothing has been done, so he would put in another ticket requesting it to be processed ASAP. He said it would take 3-5 days.  He also said he would request tht they call us ASAP.

I then file a complaint with the BBB. Later that day I went back to their web-site an noticed where they recieved the two payments plus the request for a refund which said deciined.  I showed it to my husband and he gave very mad. He called Spectrum to cancel our account. The lady he spoke with said we would recieve all our money back minus the installation charge, as we were canceling with-in 30 days.  She shedule a apointment to have someone come pick up their equipment on Nov 2.

Later that night Jennifer (for a Spectrum but a different location) called about our BBB complaint. She said she would have someone for local management call us with-in 24 hrs. The follow day a lady called and spoke with my husband.  My husband request a refund on the installation charge also. He told her with did recieve a refund on the over payment. She told him she would do what she could and she would get back with him.

The following Day (Oct 30) their was a knock on our door. My husband answered the door. The man said nothing so my husband asked him who he was. The man said he was from Spectrum and was in the area so he decided to pick up their eqipment.  My husband made a nt so nice comment about the company being srewed up that we were told the equipment would be picked up on Nov 2.  The man said he would come back, my husband told him a few times to come in but the man wouldn't, so he shut the door.

Later that day the lady (form local managment) called. She sid they were picked up the equipment on Nov 7th. This company is really screwed up. Today I called the first lady back and she said to let her see want she could do. Then I get a bill today charging us for the equiment, plus partial month fees. This company isn't getting any more money from us. And we will do what-ever it takes to get our money back. If you living in Jacksonville, NC their is free TV.  We bought a digital antenna for our digital TV and we get 22 local stations. If you don't have a digital TV you need a digtal converter box along with an antenna.