- Report: #1357189
Complaint Review: Spectrum Cable TV - Evansville Indiana
Reported By:
Marilyn Robertson -
Evansville, Indiana, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Spectrum Cable TV
1900 N Fares Avenue Evansville, 47711 Indiana, USA
Phone:
812-253-2500
Web:
N/A
Categories:
Business Rating:
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Spectrum Cable TV Fraud Evansville Indiana
I was a customer of Time Warner and called Spectrum about their packages to compare. Was told that if I changed to their lines I would have every station that I currently had for a price of 106 dollars and some change. Also told that after switching lines I could not go back to Time Warner packaging. When I took my boxes over to Time Warner/Spectrum to return my current boxes and receive the new, that there was no such package and that my bill woul be $170 and some change and recalling Spectrum would do no good. Hooked up my new boxes and found that the package that they told me 6 to 8 times would be the same as the Time Warner Package I had, was not even close.
Called the Spectrum people back and they told me someone must have made a mistake. Although, when I talked the the person about the $106 price he said he called a supervisor to check the price and the cable package and I would definitely have the same cable packages I currently had for the $106 plus change pricing. Now I cannot change back to the Time Warner package because they don't have the codes. This too is a lie, because my brother also switched from Time Warner to Spectrum and had his switched back after he went through the same things that I did.
I called Spectrum back a third time to tell her my situation, the supervisor told me that there was nothing she could do and answered that if I wanted to change carriers that all I had to do was take my boxes and remotes back to Time Warner/Specturm office.
Marilyn
Evansville, IN
