- Report: #1260106
Complaint Review: Sparkletts - Dallas Texas
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Sparkletts
Po box 660579 Dallas, 75266 Texas, USA
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Sparkletts Sparkletts, Los Angeles, CA Stay away From Sparkletts Los Angeles Texas
I signed up for Sprakletts in May 2015 for home water delivery . The delivery person Alfonzo would not deliver on time agreed , but would just show up in the morning and drop off the water without picking up the bottles . We accumulated 18 bottles . I tried customer service , but couldn't reach live person. They keep transferong me to different departments after having me to wait for 30--40 min!!! At the end the phone line would misteriously get disconnected . I noticed that my bills were anywhere from $60-80 per month! And all I wanted is to have 4 bottles delivered per month. Anyways I kept paying and letting it go, I finally caught the delivery guy and returned him 18 bottles. He said the money would be reversed, but when I got a new bill it didn't changed! It's still had a due balance of $60! And they had some Mickey Mouse calculation of my debit of $109 and they had different charges and outstanding balance of $60 was still there. I was pissed and was determined to get through . I finally reached a customer service and asked her politely to first cancel my reccuring payment. She said the card is not in file. What a lie! How was I billed then all this time!! I asked her to separate to supervisor and she put me on him for 15 min, then said yes I found the credit card . I asked he to cancel the reccuring payment . Then I asked to clarify the billing calculation she placed me in call for 1 hr and 10 min, I called again and they placed me for another hold. I never heard from them. I could wait any longer because my phone battery was dying . I wish people new about it before they signed up . I voice this issue on social media and at my hospital where we have a lot of Sparkletts customers. They also noticed unexplainable charges . How can I have them accountable , this is not socialist country . There should be some sort of ways to have them be accountable . If they overcharge customers here and there they can be ripping off us for millions!!!
