- Report: #1433227
Complaint Review: Spa Tans - other Missouri
Reported By:
Scammed Consumer -
St. Charles, Missouri, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spa Tans
4043 N. St. Peters Parkway other, 63304 Missouri, United States
Phone:
6364414401
Web:
www.Spatan.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spa Tans I had a migraine reaction to infrared heat therapy. I immediately requested to cancel the contract. Unscrupulous owner will not cancel or refund my money. other Missouri
On February 25, 2018 I signed a three-month contract for unlimited infrared heat therapy for a total of 90 sessions. I was charged $131.99 at the time of purchase with two months recurring payments of $89.99. I had to stop the treatment during the first session because it triggered an extreme migraine. I told the clerk at the time and she was very kind an apologetic. She said I would have to come back on a weekday between 9:00 am and 5:00 pm to sign a cancellation form with the manager. I told her I was unable to do so, as I work those hours 30 miles away. She gave me the telephone number of the manager.
When I phoned the manager, Jessie, she was also very kind but said she would have to phone the owner, Chad, to get permission to cancel the contract and refund the payment. Jessie quickly phoned back and said the owner would not cancel the contract or refund the money, but he would give me in-store credit for tanning or teeth whitening. I explained that I don't use tanning beds because they're harmful and I don't need my teeth whitened. Jessie apologized again and gave me the owner's telephone number to discuss further.
I phoned Chad, the owner, and explained the situation. Chad said he wouldn't cancel the contract or refund the money just because I didn't like the service. I explained again it was medical, not a matter of like or dislike. He said if I got a note from my doctor he would not process the third payment. I said does it seem fair to you to charge your customer $221.98 for 30 minutes of electricity? He said small business owners must do this to stay in business. I told Chad, in my professional role (I identified my title and employer), I work with numerous small businesses and the vast majority do the right thing for their customers. I said is $221.98 worth me filing a complaint with the BBB and the Missouri State Attorney General's office of Consumer Protection? Chad said I was using my professional position to harm his business. I explained I am calling as a consumer, not in my professional capacity.
The conversation was going nowhere so I told him I was finished talking and would be filing complaints.
Chad phoned me back and said he would issue a refund of the second month, but it had already been processed. I asked why he would charge me already when it had only been 11 days since I signed the contract? I said he was taking advantage of customers. Then he asked me again, where I worked and said he would be phoning my employer to complain about using my title to intimidate him. I told him he is one of the most unscrupulous business owners I had ever encountered.
I phoned my bank and cancelled my debit card so he cannot scam me out of an additional $179.98. I am filing this complaint and filed one with the Better Business Bureau. It is my sincere hope that this complaint will save other consumers from being scammed like I was.
1 Updates & Rebuttals
Hailey
Missouri,United States
You were not scammed.
#2Consumer Comment
Wed, May 09, 2018
This comment is in regards to report #1433227 about 'Spa Tans'
Dear disgruntled consumer,
First and foremost, I would like to note that I am not the owner, manager, or an employee of this business. I am a customer of the business. The 'unsrucpulous' owner you talk about, Chad, is very fair. In fact, you should tell the truth in your report because you were refunded. Not in full, but you were refunded.
Now, you have no proof that "infrared heat therapy" triggered your "extreme migraine". For all you know, it could have been driving long distances, not enough sleep, eating something new your body isn't familiar with, a few too many glasses of wine the night prior. You should have visited your Doctor and gotten medical reason that 'infrared heat therapy' actually triggered your 'extreme migraine'.
Say I went to a movie, and bought popcorn and a soda, and a migraine is triggered half way through the movie. I go to the owner of the movie theater and complain, and request a refund. The owner might refund me for the movie ticket, but likely not the popcorn and soda because those were CONSUMED. Just like any products you may have purchased and used. When you sign a contract, it is legal and binding. In the case of small businesses, they have consumers sign contracts to protect them from people like you. Maybe you did not want Chad to contact your employer and inform them you were using your title to intimidate him because you are currently in lawsuit suing your employer?
This just sounds like buyer's remorse with no proof that the product or service actually triggered your 'extreme migraine'. It sounds like the owner made a fair call on this one, and you're just one of those people who are never happy and expect every rule to bent just for little old you.
