- Report: #499084
Complaint Review: SONY VIO Computers - Miami Florida
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SONY VIO Computers
Miami, 33158 Florida, United States of America
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SONY VIO Computers SONY technical support promises to fix your computer under warranty with in a few days but doesn't keep their promise. They hand you over to services companies in other parts of the world so you have I bought a SONY VAIO in which my hard drive died and was still under warrenty. I contacted the store (Comp USA) to have it fixed and they said it would cost $180.00 not including labor. I contacted SO Miami, Florida
I bought a SONY VAIO in which the hard died but still under warrenty. Comp USA said it would replace the hard drive but would charge me $180.00 not including labor. I contacted SONY where they said they would replace the hard drive themselves. I was routed to tech support to make a claim and set a time to fix it. I was told I had to wait for a technician to contact me and that it would be in 1 or 2 days. This was on Friday September 11th 2009. I called SONY Tech Support back on Tuesday to see what the status was on my replacement hard drive? I was told the part was ordered and had to wait for the technician to receive the part and that it would most likely arrive the next day over night delivery wait for the call. Wednesday arrives and goes and no call in the mean time I'm calling and my calls are routed to Costa Rica, Tiwan, Mexico, everywhere but the technician fixing my laptop? Thursday comes and goes and I call where I was advised that the part in unavailable and have to wait for the next shipment from where I don't know? They say call back tomorrow for a shipping tracking number in which I do call on Friday for the number and no shipment had beeen done? I ask to speak to a supervisor or manager but to no avail because there are no supervisors? I'm told that the part should arrive to them and will be shipped on Monday? I request the number of the technician that will handle the installation ofthe hard drive. Monday no hard drive arrives to the technician? On Tuesday I call the technician and he says that there seems to be something in the mail coming? Will it arrive today on tuesday maybe? So here I am on Wednesday and still waiting on my hard drive to arrive and waiting to see if this technician will be calling me anytime soon? I was told by SONY that they have a policy to deliver and fix a warrenty covered item within 5 to 6 business days. I think we've past that 6 days waiting period and no fix in sight yet! Today is Wednesday Sept 23, 2009 and I'm still waiting for the technician to call.
