- Report: #1452606
Complaint Review: SmartPay -
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Author Not Confirmed
Why?
SmartPay
United States
Web:
https://www.smartpaylease.com/
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SmartPay Ripoff Nationwide
I ordered a phone for my Straight Talk service and, since I wanted to make payments instead of paying for it outight, I had to go through SmartPay. My phone was broken, so I needed the phone right away so I paid the extra $14.95 to get it "next day". I received an email, which was actually from StraightTalk instead of SmartPay, with my order ID and a link to track my order, so the next day, when I expected my order to be on its way to me, I attempted to track it and I received a message telling me that there was no such order. I called StraightTalk first and they referred me back to SmartPay, which is really strange to me considering they are only the financer and not where I purchased the phone, but they then referred me back to SmartPay. I called SmartPay and they said my order was "being reviewed" and that could take 24-48 hours! When I asked what on earth thhey would have to "review" she said that they had to "make sure StraightTalk can fulfill the order." So, 1 - why can't StraightTalk tell me about my order when they are the ones I purchased the phones from and the ones obviously fulfilling the order, 2 - why does an order have to be "reviewed" since they already have their money and shouldn't be selling phones that they cannot deliver, 3 - they are scamming people out of an extra $14.95 for "next day" deliver when they obviously cannot get it to you the next day if the order is in "review" for up to 2 days?!! Then, to add to this ridiculousness, they won't allow you to cancel the order!!
Basically, I'm stuck with a broken phone for who knows how long, when, had I known this, I would have just went to the store to get one so I could have it right away. It is not right for them to charge people for next day delivery when they know it's not going to be next day, and they also need to figure out a better system for taking orders and filling them so you're not shuttled back and forth between 2 companies. NOT good business andI will be sure to tell all my friends and family not to use them!
