- Report: #1441629
Complaint Review: Smartpay - Orlando FL
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Smartpay
1500 tradeport drive Orlando, 32824 FL, United States
Phone:
8442373794
Web:
https://home.smartpaylease.com/accesses/login
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Smartpay Straight talk Losing phone minutes everytime they shut my phone off Orlando FL Florida
I got a phone from smartpay and the phone payment is $98 a month and then the $45 phone minutes. When I cant pay the phone payment they shut off my phone and you can put phone minutes in reserve for the next month and every time they have turned my phone off I have lost my leftover minutes if I have 2 months worth of minutes on my phone they shut my phone off and then my left over month and my next month minutes are gone and they do not give them back to you let's say I have 5 days of minutes left and they shut my phone off on the first day I get it turned back on the next day and I have to buy a new minute card. The phone payment was not supposed to be that high it said $60 to start with. And they dont let you make payments unless its what's due on the due date. Or you are paying the phone off. I'd like to have all the money back I have lost on phone minutes.
1 Updates & Rebuttals
Tracfone
Florida,United States
Smartpay Straight talk Losing phone minutes everytime they shut my phone off Orlando FL Florida
#2UPDATE Employee
Wed, May 09, 2018
Hi Leeah
This is Mellannie from Straight Talk Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. Further investigation needs to be done with your account so that we will be able to provide the best possible resolution. I hope you could find time to contact us through chat at http://bit.ly/2CuBvXO for further assistance. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also contact SmartPay at 1-844-663-1309. The hours of operation are: Monday-Saturday 10:00 AM to 10:00 PM EST and Sunday 10:00 AM-8:00 PM EST. Please feel free to use our 611611 services. Text Help to 611611 to view our self-service menu. We look forward to work with you very soon. Thank you.
Mellannie
Straight Talk Wireless
