- Report: #1496336
Complaint Review: SmartPay - Cincinnati Ohio
Reported By:
Bridgette -
TREASURE ISLAND, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
SmartPay
720 East Pete Rose Way, Suite 400 Cincinnati, 45202 Ohio, United States
Phone:
844-663-1309
Web:
https://home.smartpaylease.com/
Categories:
Business Rating:
(0)
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SmartPay SmartPay Lease through Straighttalk Bait and Switch Cincinnati Ohio
I picked out a phone on the straighttalk website and it had options for payment; $599 in full, or I can lease through SmartPay at $27.43 a month for 24 months. (In fact, the offer is still on the Straighttalk website) I chose the lease.
My first charge was $81. My email receipt showed that my $45 a month Straighttalk plan was a part of the deal, so I figured the $27 lease plus my $45 plan plus a couple of bucks in fees made the $81. No problem. But then Straighttalk still took $45 out of my bank account too. So I contacted straighttalk and stopped my autopay, since my plan is now being paid through SmartPay.
I made two $81 payments and then SmartPay charged me $139 the next month. I called. They said that my lease payment was $81 a month and they charged me an additional $45 for my phone service (81+45=126) and that total was $139 and they were going to keep charging me $140 a month for the rest of lease, making my $500 phone cost $2,085...
The lease plan I agreed to was $27.43 a month for 24 months, which totals $658. I did not agree to pay $140 a month for 15 months. That's a bait and switch.
