- Report: #1358142
Complaint Review: Smartpay Lease - Philadelphia Pennsylvania
-
Author Confirmed
Why?
Smartpay Lease
TF-StraightTalkPlusWeb 1026 S 18th St Philadelphia, 19146 Pennsylvania, USA
Phone:
1-844-879-1476
Web:
https://home.smartpaylease.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Smartpay Lease Refunded half of my return and would not cancel my lease so they could stop charging me for a device I no longer had in my possession. Philadelphia Pennsylvania
I purchased a phone and plan using the Smartpay Lease option on Straighttalk.com. They automatically charged my account $135.99. I returned the phone back to them and they only refunded me for $49.35 and still owe me $86.64 which I can't seem to get back and they won't cancel my account so that I will no longer get charged. I have called multiple times and keep getting promised that they are escalating my issue but I never receive emails regarding the escalation and nothing ever happens. I just want my money back and the lease closed. I have proof of the return and the proof that it was delivered to their facility. I also have proof from Straight Talk that the phone was returned.
