- Report: #1446999
Complaint Review: SmartPay Lease - Nationwide
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Author Confirmed
Why?
SmartPay Lease
Nationwide, United States
Web:
www.smartpaylease.com
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SmartPay Lease Be aware of your payments, You'll think it's one thing and it will be something else. And they could care less.
I will NEVER, buy another phone with SmartPay Lease again. I paid off two leases already... I did a new lease on May 24 for a new phone Samsung Galaxy S9+ my payment is $110.08 a month. which is supposed to include my phone and airtime. the phone was $829.99 and I got it for 15 months...Like $1006.00 when its paid off. Straight talk charged me $49.17 for airtime, on Saturday 6/9 and SmartPay tells me that my lease payment DOES NOT include my airtime payment. they are giving me BS! saying the difference is Taxes and Fees. I told customer service to do the math. $829.99 divided over 15 months is only a little over $55 she said the rest is Taxes and Fees!!! $55 in Taxes and Fees??? What bullsh*t I even received a confirmation email when I completed the lease, telling me that my lease was a bundled package and my 15 month lease payment included my air time but all SmartPay customer service says is "sorry dont know why you received that email" nothing we can do. cant change your agreement. What a crock of sh*t... yes I am mad. It's plain and simple math, obviously something they don't have to be able to do to work at SmartPay... which is scary seeing as they are a leasing company.
