- Report: #82679
Complaint Review: Smart Certify Direct - Clearwater Florida
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Smart Certify Direct
25400 US 19 N.#285 Clearwater, 33763 Florida, U.S.A.
Phone:
800-653-4933
Web:
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Smart Certify Direct (a Division of SKILLSOFT), are a bunch of smooth talking crooks. They sell a non working web training class and refuse a refund RIPOFF Clearwater Florida
COMPANY OR ORGANIZATION INFORMATION:
Smart Certify Direct
25400 US 19 N.#285
Clearwater, FL United States 33763
(180)653-4933
COMPLAINT INFORMATION:
Complaint #: *******
Complaint Type: General Complaint (not a car maker)
Date Received: 3/3/2004
Primary Complaint Classification: Guarantee or Warranty Issues
Secondary Complaint Classification: Product Quality
Complaint:
On 3/26/04 I was suckered into buying an online class I can get for free at my MANPOWER(Temp.Company)branch. I have had repeated (10 plus) problems with the class(ERRORS on the program that tech support has never fixed). I have been given every excuse as to why the program does not work (they try to say it's my computer, I have been to other peoples houses and used their computer, and had the same problems). Every time I email, or call, I get 5 new things to try, to no avail. I was told to "Downlaod this patch, tweak this setting so on and so forth." When I ask for a refund, I get the run around and was told by the accounting department that there is no "Satisfaction Or You Money Back" policy. I was also told that if I emailed proof that I was signed up with Manpower that I would get my money back. After I sent the proper proof, accounting told me "We never got it". These people are double talkers and are as slippery as a greased pig. I want to cancel the training and get my $55.52 back ASAP.
Desired Settlement: Refund
Settlement Explanation:
I want my money back, and they should never call my house again.
Customer Service Rep: Mr. John Montgomery
Product or Service: CIW Online Class
Model Number:
Account Number: ******
Order Number:
Salesperson: Mr. John Montgomery
Payment Made: Partial Payment Made
Purchase Price: 500
Disputed Amount: 55
Payment Method: Credit Card
Purchase Date: 2/26/2004
Problem Date:
Complaint Dates: 2/27/2004, 3/1/2004, 3/3/2004
Pete
Spencerport, New York
U.S.A.
Smart Certify Direct
25400 US 19 N.#285
Clearwater, FL United States 33763
(180)653-4933
COMPLAINT INFORMATION:
Complaint #: *******
Complaint Type: General Complaint (not a car maker)
Date Received: 3/3/2004
Primary Complaint Classification: Guarantee or Warranty Issues
Secondary Complaint Classification: Product Quality
Complaint:
On 3/26/04 I was suckered into buying an online class I can get for free at my MANPOWER(Temp.Company)branch. I have had repeated (10 plus) problems with the class(ERRORS on the program that tech support has never fixed). I have been given every excuse as to why the program does not work (they try to say it's my computer, I have been to other peoples houses and used their computer, and had the same problems). Every time I email, or call, I get 5 new things to try, to no avail. I was told to "Downlaod this patch, tweak this setting so on and so forth." When I ask for a refund, I get the run around and was told by the accounting department that there is no "Satisfaction Or You Money Back" policy. I was also told that if I emailed proof that I was signed up with Manpower that I would get my money back. After I sent the proper proof, accounting told me "We never got it". These people are double talkers and are as slippery as a greased pig. I want to cancel the training and get my $55.52 back ASAP.
Desired Settlement: Refund
Settlement Explanation:
I want my money back, and they should never call my house again.
Customer Service Rep: Mr. John Montgomery
Product or Service: CIW Online Class
Model Number:
Account Number: ******
Order Number:
Salesperson: Mr. John Montgomery
Payment Made: Partial Payment Made
Purchase Price: 500
Disputed Amount: 55
Payment Method: Credit Card
Purchase Date: 2/26/2004
Problem Date:
Complaint Dates: 2/27/2004, 3/1/2004, 3/3/2004
Pete
Spencerport, New York
U.S.A.
