Complaint Review: Smart Certify Direct - Smart Force - Clearwater Florida

I don't know who you are working for,(Smart Certify?)but it is not as cut and dry as you put it. They lied to us, and decieved us and then used their loopholes to keep from returning money that is not theirs.Do you know what Smart Certify wants? They want our money and they won't give it back. Smart Certify IS being investigated. An investigator is in contact with me and he IS investigating Smart Certify. We never signed an agreement with Smart Certify. We called on the phone and talked with a fast talking, lying, deceitfull salesman who applied to Sallie Mae for a tuition loan. We never signed a darn thing. Then we received a peice of junk CD rom that anyone could buy at Microsoft for $60-100 in the mail. The salesman misrepresented the company.He sold us a school, but what we received was a do-it-yourself CD rom that they charged $2,100..(According to the department of Education, Smart Certify is not even licensed to be a school. They told me that it was a scam but their hands were tied.) It taught our son nothing. He did not even progress to the point of taking the test within 90 days.The test you are talking about costs $100.00 and is not administered by Smart Certify. And that $100.00 is not refundable. No they don't refund the test money... the only reason they have that return policy is because they know darn well that most people would not take the test in 90 days. And they require you to take it 2 times. Hmmm...$200.00 non-refundable dollars. Basically they tell people that there is a return policy,loosely speaking there is one, but good luck meeting their standards. It is not to protect the consumer, it's to cover their patooty. Smart Certify is spliting hairs,our son failed to even take the test, he FAILED , we knew he would fail, so we did not want to pay $100.00 non-refundable dollars. Would you pay $100.00 for a test that you aren't even ready for,twice? We requested our money within 90 days and he did not pass the test, he couldn't take the test. But they would not refund it. There was more than 1 reason that we wanted a refund. The mentor was not available to us.And our son was not happy with the program, and was not mature enough to handle the responsibility. The main selling point of the program was the mentor...that is what excited us... but we didn't get that, he was not available for our son.We are West coast , and they are East coast. The salesman knew that there was a time difference, but he failed to mention that the mentor wasn't available for our time zone. So,the lesson of the day is.... Smart Cerify is a liar and a cheat, a scam, they fool people into their little web of deceit and they don't let you out. Smart Certify wants your money, and they get it anyway they can....They don't care about the consumer, they are not there to help you get a job or training , they are there to rip you off.. so anyone reading this... call the Pinellas County Department of Justice & Consumer Affairs at 727-464-6643. Or write to them at 15251 Roosevelt Blvd. clearwater, Florida 33760 If we all call they can't ignore it. Don't give up!!!!!

In the matter of consumer complaints, the Department of Justice, Consumer Protection Services,Attorney General and the BBB make it a practice to first conduct a mediation between two parties to gather the facts from either side in effort to find a resolve. There is no "investigation" which automatically occurs simply by contacting those agencies and making claims against another party. In your complaint posted against SmartCertify with regard to their refunds you said "They gave us the whole thing about it being refundable too" The customer is presented with the terms of their refund policy in writing to ensure that they agree. If you agree with those terms, then the sale is completed and services are open to the consumer from that point forward based on their acceptance. This is a self-study product so using it will depend on your time and energy spent. In short, the refund policy says to stay committed to completing the course and try to pass the certification exam. If you fail the exam, your package is refundable. If they refused to give you your money back after complying with their refund policy, that would be a scam. If they are enforcing the terms of your contract/bill of sale, is it really a scam?

In the matter of consumer complaints, the Department of Justice, Consumer Protection Services,Attorney General and the BBB make it a practice to first conduct a mediation between two parties to gather the facts from either side in effort to find a resolve. There is no "investigation" which automatically occurs simply by contacting those agencies and making claims against another party. In your complaint posted against SmartCertify with regard to their refunds you said "They gave us the whole thing about it being refundable too" The customer is presented with the terms of their refund policy in writing to ensure that they agree. If you agree with those terms, then the sale is completed and services are open to the consumer from that point forward based on their acceptance. This is a self-study product so using it will depend on your time and energy spent. In short, the refund policy says to stay committed to completing the course and try to pass the certification exam. If you fail the exam, your package is refundable. If they refused to give you your money back after complying with their refund policy, that would be a scam. If they are enforcing the terms of your contract/bill of sale, is it really a scam?

In the matter of consumer complaints, the Department of Justice, Consumer Protection Services,Attorney General and the BBB make it a practice to first conduct a mediation between two parties to gather the facts from either side in effort to find a resolve. There is no "investigation" which automatically occurs simply by contacting those agencies and making claims against another party. In your complaint posted against SmartCertify with regard to their refunds you said "They gave us the whole thing about it being refundable too" The customer is presented with the terms of their refund policy in writing to ensure that they agree. If you agree with those terms, then the sale is completed and services are open to the consumer from that point forward based on their acceptance. This is a self-study product so using it will depend on your time and energy spent. In short, the refund policy says to stay committed to completing the course and try to pass the certification exam. If you fail the exam, your package is refundable. If they refused to give you your money back after complying with their refund policy, that would be a scam. If they are enforcing the terms of your contract/bill of sale, is it really a scam?

In the matter of consumer complaints, the Department of Justice, Consumer Protection Services,Attorney General and the BBB make it a practice to first conduct a mediation between two parties to gather the facts from either side in effort to find a resolve. There is no "investigation" which automatically occurs simply by contacting those agencies and making claims against another party. In your complaint posted against SmartCertify with regard to their refunds you said "They gave us the whole thing about it being refundable too" The customer is presented with the terms of their refund policy in writing to ensure that they agree. If you agree with those terms, then the sale is completed and services are open to the consumer from that point forward based on their acceptance. This is a self-study product so using it will depend on your time and energy spent. In short, the refund policy says to stay committed to completing the course and try to pass the certification exam. If you fail the exam, your package is refundable. If they refused to give you your money back after complying with their refund policy, that would be a scam. If they are enforcing the terms of your contract/bill of sale, is it really a scam?