- Report: #1435307
Complaint Review: Smart Business Contacts - NY - New York
Reported By:
james -
Amherst, New Hampshire, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Smart Business Contacts - NY
100 Church Street Site 800, PMB #813 10007 New York, United States
Phone:
646-403-4221. 646-403-420
Web:
http://smartbusinesscontacts.com/
Categories:
Business Rating:
(0)
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Smart Business Contacts - New York High-pressure sales to promote B2B Data for lead generation, with a very poor reputation of delivering upon that New York
Report Attachments
I highly recommend you AVOID DOING BUSINESS with the disreputable organization. They utilize high-volume emails to encourage purchasing their list contacts, will place multiple calls, and offer “whatever-you -want” promises but WILL NOT DELIVER on any of their “quality Terms of Service”. Our pre-paid list took a month to be emailed (not 48 hours), and only after placing multiple contacts via email and phone. The list if 14,000 contacts had 9,000 duplicates. Upon the first mailing of a de-dup’d list 61% of the addresses bounced and on those delivered 76% were ignored to be opened. Within the list only 43% of the contacts represented the Business Titles we requested. Their TOS promise 95% - this is pathetic.
On top of that, we have placed more than a dozen calls and emails to Kevin Roach, Chris Johnson, and ‘The Data Team’ to resolve this issue which are completed ignored. DO NOT USE THIS SERVICE, there are plenty of other companies with integrity, helpful customer service, and true Business Contact capabilities out there.
1 Updates & Rebuttals
james
Amherst,New Hampshire,
United States
Resolution - Feb 20th to April 2nd
#2Author of original report
Wed, April 04, 2018
The situation with Smart Business Contacts was ultimately solved by Chris Johnson whereby a full refund was supplied for the list we attempted to purchase. This decision was based on SBC's inability to fulfill the list requirements with new contacts after the elimination of; undeliverable, poorly segmented, and the thousands of duplicates. Without Chris' countless emails and phone calls between our two offices to straighten this out, I doubt we would have arrived at this final resolution. SBC sought out our business proclaiming expertise in the industry we target, which did not work out for us. It is entirely possible that the business contacts you desire may fit better within their capabilities. As with any contract deal, honor your agreements and hold each party accountable.
