- Report: #1029861
Complaint Review: Sleepys - Plainville Massachusetts
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Sleepys
97 Taunton St Plainville, Massachusetts, U.S.A.
Phone:
800-SLEEPYS
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Shoba Sleepys Refuses to replace or refund for a defective mattress Plainville Massachusetts
We bought a king size sealy posturepedic mattress for $1,600 in August '06 and they said this mattress has a 20 yr manufacturer warranty. Right when we had this mattress delivered in August '06 we found that both me and my husband had been getting lower back pains and so we called sleepy 's with in 2 weeks of purchase and after a really long battle they agreed to replace it. Also they waived the shipping fees again after a very long fight.
The mattress that they replaced was fine until around Mar/Apr '07 and we started to have the same kind of back
pains as experienced before. We regularly rotate the mattress as adviced. WE have a protective cover over the mattress and so there are no stains or scratches or anything else in the mattress. We called sleepys
again on this issue and they had an inspecter who came over to our house to inspect the mattress. He did some measurements with his scale and told us that the support of the bed is all perfect and its the mattress
thats faulty and we would receive a call from sleepys on the report.
But today(07-25-07) i recieved a call from Sleepys and they say that the sag is 1 1/4 of an inch and it needs to be a1 1/2 of an inch of a sag for them to replace it. But my problem is that both me and my husband seem to be having very severe back pains and also i had been having this stiffness in the shoulder and neck area lately because of the mattress. But sleepys is unwilling to replace it. We are not happy to pay so such for that mattress and wake up with a back pain.
We find it unfair and the customer service agent that spoke to me and the person that spoke to my husband were both extremely rude and aburpt and very harsh and totally unfriendly
Please beware of sleepys and never buy anything from them. I wish i had researched about sleepys much earlier and i would have saved myself some time and money and good health
Shoba
Foxboro, Massachusetts
U.S.A.
The mattress that they replaced was fine until around Mar/Apr '07 and we started to have the same kind of back
pains as experienced before. We regularly rotate the mattress as adviced. WE have a protective cover over the mattress and so there are no stains or scratches or anything else in the mattress. We called sleepys
again on this issue and they had an inspecter who came over to our house to inspect the mattress. He did some measurements with his scale and told us that the support of the bed is all perfect and its the mattress
thats faulty and we would receive a call from sleepys on the report.
But today(07-25-07) i recieved a call from Sleepys and they say that the sag is 1 1/4 of an inch and it needs to be a1 1/2 of an inch of a sag for them to replace it. But my problem is that both me and my husband seem to be having very severe back pains and also i had been having this stiffness in the shoulder and neck area lately because of the mattress. But sleepys is unwilling to replace it. We are not happy to pay so such for that mattress and wake up with a back pain.
We find it unfair and the customer service agent that spoke to me and the person that spoke to my husband were both extremely rude and aburpt and very harsh and totally unfriendly
Please beware of sleepys and never buy anything from them. I wish i had researched about sleepys much earlier and i would have saved myself some time and money and good health
Shoba
Foxboro, Massachusetts
U.S.A.
2 Updates & Rebuttals
Mattressdr
Derry,New Hampshire,
U.S.A.
Mattress advice from an industry veteran
#2Consumer Suggestion
Sun, August 19, 2007
For starters, and to be fair, I work for a competitor of Sleepy's. I have worked as a vendor rep and inspector for an inspection company- both of which have brought me into contact with this company. The immediate need here is for you and your husband to get a better night's sleep, without the back pain. The "mattress professionals" have probably sold you the wrong mattress for how you sleep. The sore shoulders and lower back pain are normally a sign of having a mattress that is too firm on your shoulders and doesn't let your hips in properly. Everyone thinks hard and firm are the same and that a firm mattress is necessary for a bad back, but keep in mind that your back is an arch, your hips and shoulders are curved and you have pressure points that when in contact with a firm surface, can cut down blood flow. Also as we age, the connective tissue between joints gets more and more tender. The answer- a new mattress would be best, but if that is not available- purchase a mattress topper to soften things up. The apparent sag you have is not the springs, but an impression in the upholstery layers. This is all too common today. The manufacturer will tell you it is simply the padding trying to accomodate your body curves. Also a mattress will always show wear in areas of use vs. areas of no use. It is easy to assume this impression is the source of your problem, but really it isn't. There were other choices of beds for you to choose and unfortunately you were guided to the wrong choice. The "professionals" at Sleepy's are trained to sell you a bed not by its benefits but by their ability to drop the price and push you into buying. Most people buy in the first 2 stores they go into. The opportunity for a salesperson to see you again is so minimal, Sleepy's and others figure the best way to get you is to shock you into making a buying decision by taking so much money off, you must be getting a good deal. Well sometimes the price they drop to will be a comparable price to elsewhere, but not always. It all depends on how good of a negotiator you are, and with this company you are probably out gunned. The comfort guarantee is set up so they can put the mattress back into inventory, cover all of their expenses and deter you from doing it. My best advise, do some research and buy from someone you can trust.
Deana
Bethpage,New York,
U.S.A.
Here to Assist
#3UPDATE Employee
Tue, August 07, 2007
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's Inc. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa S Sleepy's Inc.
