- Report: #1467603
Complaint Review: Slabway - Pleasant Grove Utah
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Author Confirmed
Why?
Slabway
972 S Main Street Pleasant Grove, 84062 Utah, United States
Phone:
1801-895-4954
Web:
Categories:
Business Rating:
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Slabway I bought 2 foot massagers and wanted to return them. No one answered their phone, so I texted them. They responded and told me they would not pay to have the merchandise returned. It is going to cost me $100 to return both items. Pleasant Grove Utah
I bought two foot massagers for Christmas. When they arrived, I opened one to try it out. I am almost 70 years old did not like how it felt "massaging" my feet. I thought it was very abrasive, not soft as I was anticipating. I tried to call the company to return the items. They don't answer their phone. I emailed them. They did get back and said they would not pay for the items to be returned. I went to the post office and found out it would cost $49.99 to mail one or $99.98 to return both.
I emailed the company back and asked to a pre-paid return address label. They said I did not qualify for one. I told them again that I did not like the massager and wouldn't use it and to please pay for the return. I have haven't heard back. I mentioned that I felt they should have a return policy after so many days in case people did not like the item. Also, there was no mention before I ordered the item and they would not pay to have it shipped back. I told them that I do a lot of ordering online and have always been allowed to get a pre-paid return.
