- Report: #1411742
Complaint Review: Skin Scientific - Internet
Reported By:
Diane -
Winchester, Virginia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Skin Scientific
Internet, United States
Phone:
855-863-4569
Web:
https://getskinscientific.com/d/v4/index.php?affId=66B99437&c1=6899&c2=&c3=
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skin Scientific The sales person lied and said the products did not have mineral oil in them when I asked as I am allergic.
I enquired about the Skin Scientific face cream and asked the sales person if it had mineral oil in it as many skin products do and I am allergic to it. He was silent for a few minutes and then told me that it did not have any mineral oil in it. I therefore ordered the cream at 4.99 on a 30 day trial basis and when offered, accepted the eye cream at $4.95 for the same trial period.
When I received the box in the mail and read the ingredients, I was surprised to see that mineral oil was the third ingredient on the eye serum and it was further down the list on the cream. I tried calling the company but could only leave a message. They never called back or refunded my money as I asked. I called them a second time and I was told I was outside of the 14 day trial period. That was not what the website says. They would only "cancel" my account. They would not refund my money.
