- Report: #1473737
Complaint Review: Sinemia is a Scam–Demanding Government Photo ID to Unlock Frozen Accts - Los Angeles California
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Sinemia is a Scam–Demanding Government Photo ID to Unlock Frozen Accts
925 N La Brea Ave Los Angeles, California, United States
Web:
https://help.sinemia.com/category/i-have-questions-about-id-verification
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Sinemia is a Scam–Demanding Government Photo ID to Unlock Frozen Accts Sinemia froze my account without cause & demanding my government issued ID to turn account back on Los Angeles California
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Sinemia is demanding a photo of members’ government-issued ID before they would unlock members' accounts they’ve frozen until the required documents have been submitted. This happened to me a month after my account was activated. Although I have been corresponding with Sinemia under the same email address and personal info (birthdate, address, credit card #) my account is established under; Sinemia will not unlock my account to buy tickets. Their company statement: "By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account."
Why isn’t the member made aware during the sign-up process that a government-issued ID must be provided by members a month after their account was activated as a requirement to be allowed to continue to use their account? Why would Sinemia assume a member is anyone but who that member says he is under the email address that member established for his account? Why isn’t verifying all the personal information established under the member’s account sufficient? Why would Sinemia assume someone else is using the member's phone to purchase tickets and what are they basing that assumption on? How does providing a member's government-issued ID proof that the member is the sole user of his non-transferable Sinemia account? Why would Sinemia even ask for anyone's SSI?
My credit card charges from Sinemia indicate that this company is in Istanbul but has an office in West Hollywood.
