- Report: #1459832
Complaint Review: Simple Mobile/ -
Reported By:
Sharon -
Morristown, Tennessee, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Simple Mobile/
United States
Web:
Simplemobile.com
Categories:
Business Rating:
(0)
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Simple Mobile/ Straight Talk Trac Phone Took 8 payments for prepaid service through auto refill and still no working phone service causing other items to bounce and accrue late fees because they had hold on money. Internet
I signed up for auto refill and simple mobile placed a hold for 8 payments against my back account. I have been hung up on a total of 37 of the 49 times I have contacted them trying to resolve this problem. This resulted in $73.00 in bounce fees and late payments. Simple Mobile continues to blame my bank for their hold on my account. I have tried every avenue possible to get them to accept responsibility but they continue to blame the bank. I feel since I have to pay $73.00 in extra fees I should not have to pay the least they can do is one months service which comes to very little compared to the late fees or the 8 payments they originally took from my account.
1 Updates & Rebuttals
Tracfone
Florida,United States
Simple Mobile/ Straight Talk Trac Phone Took 8 payments for prepaid service through auto refill and still no working phone service causing other items to bounce and accrue late fees
#2UPDATE Employee
Sat, September 08, 2018
Hi Sharon,
This is Mellannie from SIMPLE Mobile and I have read your post in this blog. Please accept our sincere apology for the inconvenience you have encountered with your phone service. We would really want to help you fix the problem. Please allow us to further investigate so that we can find the best possible resolution. You can chat with us at bit.ly/2EETNDo for further assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, text Help to 611611. Thank you.
Mellannie
TracFone Wireless
