- Report: #240084
Complaint Review: Simple Escapes - Des Plaines Illinois
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Author Confirmed
Why?
Simple Escapes
simpleescapes123.com Des Plaines, 60017-5152 Illinois, U.S.A.
Phone:
800-552-8767
Web:
N/A
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Simple Escapes ripoff This 'company' used information given to classmates.com to fraudulently charge my credit card! Des Plaines Illinois
While lookng over our credit card statement we noticed a $13.95 charge by a company called 'Simple Escapes' that we did not recognize. It stood out because there were only two other charges on the statement.
Called our credit card company and they in turn connected me with an agent from 'Simple Escapes' who identified himself as Peter, agent#25336. he asked my name and zip code so he could look up my 'file'.
He informed me I had been a member since January 2005 and had been mailed a membership card, etc.; I responded that I had NEVER enrolled so I couldn't be a member, nor had I received anything in the mail. Peter said I must have forgotten, which I denied.
His explanation was that I might have accidently clicked on the enrollment button while I was visiting Classmates.com, and probably thrown out the membership mailing thinking it was junk mail.
He had an answer for everything!
Told him to cancel the membership immediately and to issue a refund which he agreed to do saying that the one payment would be credited within two business days.
Checking back in our records I found that we had been charged $9.95, $11.95 and the most recent $13.95 per month without noticing since 2005. That's over $300.00 we were bilked out of.
Simple Escapes web site shows an Illinois PO Box number with an 877-836-6903 phone number; however, the contact number supplied to me by our credit card company is a Conneticut phone number: 800-552-8767 with which they connected me to 'Peter'.
Lesson learned:
ALWAYS CHECK EACH CHARGE ON YOUR CREDIT CARD STATEMENTS! ! !
Judylee
Mulino, Oregon
U.S.A.
Called our credit card company and they in turn connected me with an agent from 'Simple Escapes' who identified himself as Peter, agent#25336. he asked my name and zip code so he could look up my 'file'.
He informed me I had been a member since January 2005 and had been mailed a membership card, etc.; I responded that I had NEVER enrolled so I couldn't be a member, nor had I received anything in the mail. Peter said I must have forgotten, which I denied.
His explanation was that I might have accidently clicked on the enrollment button while I was visiting Classmates.com, and probably thrown out the membership mailing thinking it was junk mail.
He had an answer for everything!
Told him to cancel the membership immediately and to issue a refund which he agreed to do saying that the one payment would be credited within two business days.
Checking back in our records I found that we had been charged $9.95, $11.95 and the most recent $13.95 per month without noticing since 2005. That's over $300.00 we were bilked out of.
Simple Escapes web site shows an Illinois PO Box number with an 877-836-6903 phone number; however, the contact number supplied to me by our credit card company is a Conneticut phone number: 800-552-8767 with which they connected me to 'Peter'.
Lesson learned:
ALWAYS CHECK EACH CHARGE ON YOUR CREDIT CARD STATEMENTS! ! !
Judylee
Mulino, Oregon
U.S.A.
1 Updates & Rebuttals
Stewart
Venice,California,
U.S.A.
CM contact (unitedonline)
#2Consumer Comment
Sun, December 02, 2007
Classmates.com (subsidiary of United Online) United Online contacts with email addresses are: Elizabeth Gengl Senior Vice President, Corporate Communications PR Hotline Number - (818) 287-3034 [email protected] Scott Matulis Vice President, Corporate Communications PR Hotline Number - (818) 287-3034 [email protected] United Online also owns NetZero, Juno, and other businesses.
