- Report: #102238
Complaint Review: Shurgard - Bothell Washington
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Shurgard
228th Bothell WA 98021 Bothell, 98021 Washington, U.S.A.
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Shurgard unjust enrichment,fraud,deceptive practices lies and more lies... Bothell Washington
Had been a customer for 9 months, had been late with payments 3 previous occasions always keeping in touch with the manager and working it out without incident. Then just as before I called before foreclosure date and explained I was waiting for a check to come in the mail, I had funds to cover the rent but preferred to use the money from the check I was anticipating. I was told not to worry that I was showing a good faith effort by staying in contact and they would work with me.
This was on a Wednsday, I was told that "Just keep us posted everytthing is going to be fine." I called and left a message on the following Monday, I got no return call. I called and left a message on Tuesday, I got no returncall. On the next day I recieved a message from the assistent manager saying he was returning my call and the manager was out in the field doing foreclosure's and would not be back until that afternoon.
I did not even consider that it was my foreclosure I had bo reason to beieve it was. When I got ahold of him that afternoon he told me they had sold my stuff! 40 years of my life gone! For $300 something owed in rent. Estimated value $40,000, but really priceless (most of it cannot be replaced!) So much for working with me! If I had known they were going to sell I would have come down and paid immediatly! I tried to be diplomatic and resolve this obvious wrong but gotr no cooperation from corporate or local management (they don't care)Even after this tradgedy they continued to deny me access to my personal papers and continued to lie and mislead me further.
All this is most certainly criminal, you can rebute all you want, I'm shopping for a lawyer, I could go on and on about the crap they pulled but I guess I'll save that for court. These crooks are a disgrace to every community.
All this is criminal
kirkland, Washington
U.S.A.
This was on a Wednsday, I was told that "Just keep us posted everytthing is going to be fine." I called and left a message on the following Monday, I got no return call. I called and left a message on Tuesday, I got no returncall. On the next day I recieved a message from the assistent manager saying he was returning my call and the manager was out in the field doing foreclosure's and would not be back until that afternoon.
I did not even consider that it was my foreclosure I had bo reason to beieve it was. When I got ahold of him that afternoon he told me they had sold my stuff! 40 years of my life gone! For $300 something owed in rent. Estimated value $40,000, but really priceless (most of it cannot be replaced!) So much for working with me! If I had known they were going to sell I would have come down and paid immediatly! I tried to be diplomatic and resolve this obvious wrong but gotr no cooperation from corporate or local management (they don't care)Even after this tradgedy they continued to deny me access to my personal papers and continued to lie and mislead me further.
All this is most certainly criminal, you can rebute all you want, I'm shopping for a lawyer, I could go on and on about the crap they pulled but I guess I'll save that for court. These crooks are a disgrace to every community.
All this is criminal
kirkland, Washington
U.S.A.
3 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
I Love It when a person is in the wrong and starts quoting law
#2Consumer Suggestion
Fri, August 13, 2004
I love it when a person is in the wrong and starts quoting law. Let's look at the facts. The first main fact was that you signed a CONTRACT, a legal document agreeing to pay a certain amount of money on or by a certain date. In that CONTRACT, there were such FEES and PENALTIES that could be assesed if said requirements were not met. You failed to meet said requirements 4 out of 9 months. Shurgard was executing the terms of that contract, which you signed, under their right, to do so. Shurgard was nice enough to let you slide the first time, the second time, the third time, but they probably had enough with the check's in the mail the fourth time. As you said before"you had the money" but had a better use for it. I think if I had $40,000 worth of priceless items I would have paid more attention to them.
Eric
Bothell,Washington,
U.S.A.
thank you for your response ...re-read my complaint
#3Consumer Comment
Fri, August 06, 2004
perhaps if you re-read my complaint it would answer some of your questions. I was told by the manager not to worry that I was showing good faith by staying in contact. That is the issue. It's called a verbal agreement or in legal terms promissary estoppel. It was also a past practice regardless of your feelings about late payment, which is supplemented with exhorbant fee's. In the legal world the it is also called negligence and the definition is reasonable care,(or what would a reasomnable person do.) A reasonable person does not say one thing and do another. A reasonable person would at the minimium make a phone call giving the oerson notice. A reasonable person does not sell $40,000 worth family keepsakes and furnishings to cover a $350 dollar debt which they know they can collect on request after they have informed the person not to worry they will work with them. The responsibility shifts to the party who changed the original contract if the other party is put in a favorable position by it's fullfillment. I hope this answer's some of your questions. Thankyou!
Cory
San Antonio,Texas,
U.S.A.
Checks In The Mail
#4Consumer Comment
Thu, August 05, 2004
You were late 4 out of 9 months on you payments and called them and told them you were expecting a check in the mail. You left a message and assumed everything was ok when you didn't get a call back. I think if I had $40,000 worth of priceless stuff in storage I would have paid more attention to it. To top it off, if you had known they were going to sell your stuff "you would have come down and paid immediatly", why didn't you pay when it was due. Who was "obviously" wrong? Who didn't cooperate by paying their rent on time? Who is responsible for their actions. You were.
