Complaint Review: shopygen.com - Internet

This is a scam company with very bad customer service and rude developers. Once you paid, they won't respond to your email again. They will display a good demo but deliver scrape full of bugs to your domain and they will give you limited access to your product. They are proud of no work, no deliver and their no refund policy.

I was made to buy a complete website + apps from Abiwas and Nathan, both are working with company and they will make you pay for anything like fake installation, consultation, updates, and many more.

Just be aware, it is No No No going area, It is advisable you look for other trusted sellers.

>>> Mark is the person handling this mess now.

---- Says Mark ? Why are you (Christopher) using Mark's account to reply ? Mark gave his credential to you to reply ? - Clearly Proves who is Mark and who is Christopher here

>>> Domain was pointed correctly in the first 30 minutes and proof was at https://www.whatsmydns.net/

---- We did not install properly ? That's why you sent this ? - http://prntscr.com/ka8a0f - Clearly proves where the issue was 

>>> Was never installed properly, they gave the wrong script that was a totally different lite version so could not even test anything...

---- OK let's say - "You gave us the LITE version installation , we did not provide proper code and installation" -  that gave you the cofidence to upgrade it with PAID version?

You contradict yourself on this. Who in the world will have confidence to go for PAID version when they are not satisfied with the LITE version ? - Very obvious

>>> at this point the Shopygen representative was a total angry mess full of spite and mean conversation, all we wanted was to feel safe in this deal and that was not happening. We still offered one last chance to do professional business and prove that we were not trying to get anything for free, we offered to put all the money and more in a Freelancer escrow account for when they finished the install correctly but they did not respond and never replied again. 

---- Who was unprofessional here - http://prntscr.com/ka8ep9

---- If  what you say is really true that we did not give you a polite reply , why did you still want to offer alternatives through freelancer or escrow ? You did not pay us any money - you could have just dis-regarded us and moved on. there are 1000 companies online that would match with your terms and conditions. Why did you still want to try our software by some means. Proves how interested you were in the softwre because of its quality , tha's why you somehow wanted to get it for free. 

We stood by our code and policies - you threatened to write reviews online when we refused to oblige to your terms and conditions. 

1. If you want to try our software - pay and get it 

2. You have to test the demo to make sure what you are actually getting (If the demo works fine , obviously there are no bugs in the code)

3. We dont offer refunds on Digital Products (We adhere to this)

4. If you are skeptical , you can dis-regard and move on. "WE STAND BY OUR PRODUCTS AND POLICIES"

You are pathetic sir, enjoy your karma with your crappy product and service.  lol

The profile is a person named Christopher John (Owner of Flare Media Group - Flaremediagroup.com) and not Mark (Fake name being used)

We (Shopygen) are a Technology solution providing software in Ecommerce across different verticals

We have a LITE version (Free) and a Paid Version for our software

LITE version - Software is free but we charge for installation

When he approached us for a free installation of LITE version - we did that out of good will. If clients are not tech savvy , we ask them for server and domain details to help installation and configuration. When he dint know how to point the server to the domain - we asked him for the domain details to help

After it was Installed , he was satisfied and wanted to upgrade it with the PAID version (Straight away asking for refund policy)

We clearly told him that "Since we sell Digital Products , we dont offer refunds. Check our demo completely and what you see on demo is what exactly you will be getting" - We have mentioned that clearly on our Refund Policy page as well - https://shopygen.com/refund-policy/

But he kept asking us the software and that he would want a refund if he is not satisfied with the software. When asked to check the demo and decide , he was hesitant to do that - Clearly he just wanted to get away with the paid version - somehow for free - http://prntscr.com/k9zz5n

When politely said - http://prntscr.com/ka005d - He threatened us to write negative reviews online

1. He did not pay us any money

2. We did not provide any software or any service

3. We wre not involved with him for any business

He just threatens Technology people online to get software solutions for free - http://prntscr.com/ka017j

The profile is a person named Christopher John (Owner of Flare Media Group - Flaremediagroup.com) and not Mark (Fake name being used)

>>> Mark is the person handling this mess now.

We (Shopygen) are a Technology solution providing software in Ecommerce across different verticals

We have a LITE version (Free) and a Paid Version for our software

LITE version - Software is free but we charge for installation

When he approached us for a free installation of LITE version - we did that out of good will. If clients are not tech savvy , we ask them for server and domain details to help installation and configuration. When he dint know how to point the server to the domain - we asked him for the domain details to help

>>> Domain was pointed correctly in the first 30 minutes and proof was at https://www.whatsmydns.net/

After it was Installed , he was satisfied and wanted to upgrade it with the PAID version (Straight away asking for refund policy)

>>> Was never installed properly, they gave the wrong script that was a totally different lite version so could not even test anything...

We clearly told him that "Since we sell Digital Products , we dont offer refunds. Check our demo completely and what you see on demo is what exactly you will be getting" - We have mentioned that clearly on our Refund Policy page as well - https://shopygen.com/refund-policy/

But he kept asking us the software and that he would want a refund if he is not satisfied with the software. When asked to check the demo and decide , he was hesitant to do that - Clearly he just wanted to get away with the paid version - somehow for free - http://prntscr.com/k9zz5n

>>> After Shopygen installing the wrong script and then not knowing how to connect the confirmed and propogated domaiin along with the bitter attitude and accusations of being too cheap to spend more than $400 on a new business we decided to not pursue the script out of fear of future loss of time and money. (we were actually going to spend hundreds more on customizations they said they could do)

When politely said - http://prntscr.com/ka005d - He threatened us to write negative reviews online

>>> at this point the Shopygen representative was a total angry mess full of spite and mean conversation, all we wanted was to feel safe in this deal and that was not happening. We still offered one last chance to do professional business and prove that we were not trying to get anything for free, we offered to put all the money and more in a Freelancer escrow account for when they finished the install correctly but they did not respond and never replied again. 

1. He did not pay us any money  Thank god

2. We did not provide any software or any service  You did not know what you were doing any step of the way

3. We wre not involved with him for any business  You lost our business with poor customer service and lack of knowledge of installation 

He just threatens Technology people online to get software solutions for free - http://prntscr.com/ka017j

>>> We have purchased and installed over 100 scripts from ENVATO and many private companies over the last ten years, all with a good record, we are experts at server side account creation and domain support plus have extensive knowledge on script installation so we could tell in the first hour that there was something wrong with this Shopygen company and how they were acting. We are sorry if we came across as confusing to you but if you open your mind and see the points I listed then maybe you will finally understand the reasons and not act the same way to your next possible client. Good luck