- Report: #1373190
Complaint Review: Shellpoint Mortgage Servicing - Greenville South Carolina
Reported By:
Concerned Consumer -
Marina Del Rey, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Shellpoint Mortgage Servicing
PO Box 10826 Greenville, 29603 South Carolina, USA
Phone:
877-491-7277
Web:
https://www.shellpointmtg.com/
Categories:
Business Rating:
(0)
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Shellpoint Mortgage Servicing Mortgage Debt Servicer Greenville South Carolina
Shellpoint Mortgage Servicing attempted to collect $814 in false charges. The large number of online consumer complaints and scam reports regarding Shellpoint business practices proved true during my own short customer experience with this mortgage debt servicer. Shellpoint purchased my home mortgage loan, and immediately sent me false statements that my (HO6) Insurance had expired. After sending Shellpoint proof of my current State Farm HO6 Insurance, Shellpoint continued to demand $814 to purchase H06 insurance on my behalf. I called Shellpoint, and Shellpoint stated a new reason to charge me $814, which falsely claimed my H06 insurance did not include "wind insurance". The same day I called my State Farm agent and merged the call with Shellpoint, the Shellpoint agent suddenly stated they just discovered in their system that wind insurance was covered in my policy and I would not be charged for new insurance. To summarize, in the span of one day Shellpoint stated I didn't have H06 insurance, then stated I didn't have wind insurance, and when pressed to show evidence - Shellpoint backtracked by stating that I had full coverage insurance and did not need to purchase Shellpoint insurance. At worst, there is a practice of fraudulently charging customers for non-existent reasons (similar to the recent Wells Fargo scandal), or at best, the internal quality controls and operational processes are broken. In either scenario, Shellpoint is not fairly performing the basic functions of their business.
