Complaint Review: Service King at 3060 W. I-20 Grand Prairie TX 75052 - Grand Prairie Texas

Horrible Experience with this service king!!! My husband was there to pick up our car 2 weeks back on Saturday, there were only one employee working on that day. There were 7 customers in line to get there things done. My husband gave check written for $1001 for our payment to service king, the guy working there enter $10001 instead of $1001 in there Tele check electronic deposit machine and he gave machine to sign and my husband noticed that before signing that he entered wrong amount of $10001. He told the guy and he called there merchant to void the transaction and merchant mentioned " this transaction has voided and consider that this transaction never happened ". The guy gave VOIDED receipt to him and He wrote another new check to guy for $1001. As other customers were waiting there so he really didn't much bother to get everything in written what happened.

on Tuesday, We got the message from our bank that our account was over drawn as that VOIDED transcation for $10001 was posted as pending in our bank account. I had to borrow money to put it in my account to avoid over draft charges. We called service king regarding this, they took it very lightly (like it was matter of $100) and said transaction was voided so fund will never clear our account and pending transaction will be cancelled out next day morning but still they will call to merchant to make sure of all these and will call us back, That NEVER happen... Wensday morning I got the message from bank that my account was over drawn as that $10001 transaction and real payment of $1001 both were posted from pending to withdrawn. So we called service king regarding this and they said this is not possible and this could have not happened. Afternoon manager from service king called and said they have never received fund from my bank. But he got ready to check with their accountant and called me back and said the same thing. But Money from my account was gone. We had to call our bank and also he went to branch to give copy of all proof about voided transaction and copy of check after that bank put the claim in dispute and my bank got us temporary credit on Friday evening and still we are waiting to get our permanent credit. My husband got bank and service king manager on conference call, that time Service king manager said they did receive credit that day and he is in talk with Tele check people to refund the amount and He would also refund any fees incurred due to over draft and they will do something to make it right. Then he said he will follow up with us whats the status.But we haven't received call so we called back on Tuesday. This time my husband was really annoyed and he asked manager that who is going to pay for all this INCONVENIENCE (almost 30 calls combined to bank and service king, going to bank and mostly $10001 gone), STRESS and TROUBLE. He says that should be Telecheck. Well we did transaction with service king and we don't know telecheck. And still trying to reach Service king manager for the status. And now tired of waiting for his call and prompt response after almost 14 days. So had to write this here.

We understand that everyone make mistake, but when it happen by your company, you have to try hard to get it corrected rather than telling customer that so and so did it......(WE ARE REALLY UPSET AS WE INFORMED THEM WHEN WE SAW THAT $10001 AS PENDING IN OUR ACCOUNT STILL THEY DIDN'T TAKE IT SERIOUSLY).. They treated us like that it was matter of $10. It is illegal, that they took out $10001 when check was only written for $1001 and MY HUSBAND NEVER AUTHORIZE that amount.

Giving it one star for the poor employee who was by himself on that day, he made mistake but he did his job to call merchant and get transaction voided. But SHAME on other employees, who didn't take their job seriously.