- Report: #190059
Complaint Review: Sensational Designs - Rachel Manous - Locust Grove Georgia
-
Author Confirmed
Why?
Sensational Designs - Rachel Manous
237 Ferguson Avenue Locust Grove, 30248 Georgia, U.S.A.
Phone:
770-653-8185
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sensational Designs - Rachel Manous ripoff dishonest misleading unprofessional fraudulent service Locust Grove Georgia
I ordered 2 Custome Made Figure Competition Suits from Rachel Manous at Sensational Designs. I ordered them 3 months prior to the date that I needed them. The seller agreed to having the suits to me within 6-8 weeks from the time I ordered them with the deposit. When the 8 week mark arrived I did not received the suits so I continuously contacted the seller. She reassured me on several occasions that the suits would be to me in plenty of time.
After contacting the seller every day for 10 days she said that she sent the suits express to me and that they shoud be to me within 3 days. I did not receive the suits within those 3 days.
After contacting the seller several times after that she said that she never sent the suits to me. By then it was too late for me to receive the suits prior to the competiton that I was competing in. Because of the seller's lack of reponsibility, poor customer service, unethical business practices and lies I arrived from Japan to the states for a competition without any competitons suits. The seller also refuses to refund my deposit that I made towards the suits.
Not only have I been "ripped -off" by this seller, but two of my other freinds that are figure competitotrs have been ripped off as well. It was very stressful knowing that I had to depend on this seller for customized suits and she cold not follow through with her end of her business responsibility.
I would like to inform as many Fitness, Figure,and BodyBuilding competitors of this fraudulent business so that they do not have to go through what I went through. I would NEVER reccomend that anyone ever order competitons suits from Rachel Manous and Sensational Designs.
Gina
APO
Japan
After contacting the seller every day for 10 days she said that she sent the suits express to me and that they shoud be to me within 3 days. I did not receive the suits within those 3 days.
After contacting the seller several times after that she said that she never sent the suits to me. By then it was too late for me to receive the suits prior to the competiton that I was competing in. Because of the seller's lack of reponsibility, poor customer service, unethical business practices and lies I arrived from Japan to the states for a competition without any competitons suits. The seller also refuses to refund my deposit that I made towards the suits.
Not only have I been "ripped -off" by this seller, but two of my other freinds that are figure competitotrs have been ripped off as well. It was very stressful knowing that I had to depend on this seller for customized suits and she cold not follow through with her end of her business responsibility.
I would like to inform as many Fitness, Figure,and BodyBuilding competitors of this fraudulent business so that they do not have to go through what I went through. I would NEVER reccomend that anyone ever order competitons suits from Rachel Manous and Sensational Designs.
Gina
APO
Japan
2 Updates & Rebuttals
Nsfigure
Sydney,Nova Scotia,
Canada
Satisfied Customer N.S. Canada
#2Consumer Comment
Wed, October 08, 2008
I have ordered suits from Rachel at Sensational designs on 2 occasions. The first time I ordered them they arrived sooner then I expected. The Second time they were a more elaborate design and they were aprox. 1 week late, however, Rachel contacted me several times by e-mail and even by phone to keep me updated on the status of my suits. When my suits arrived I was very surprised and very grateful. Not only did I have my suits, Rachel made up for my delay by adding additional crystals to them for no extra cost to make up for the wait time. The quality of my suits were second to none and I will continue to be a custmer of Sensational Designs as long as I am a competitor.
Rachel
Locust Grove,Georgia,
U.S.A.
TELL THE WHOLE STORY!!!
#3REBUTTAL Owner of company
Fri, May 26, 2006
This is in response to the "complaint" from GINA BURTON!! Gina REFUSED to pay the remaining balance on her suits prior to shipment!! No LEGIT COMPANY is going to send products without the product being paid for IN FULL first!! She would not even accept to do a C.O.D. Gina ALSO signed a POLICY FORM stating she CLEARLY UNDERSTOOD, there are NO REFUNDS!! And the deposits are NON-REFUNDABLE! Even though my policies state this, I offered to refund her deposit once I RESOLD HER SUITS!! Until then, my hands were tied!! I feel as though I have went above and beyond to satisify her. Some people are just too ignorant to satisify. I would also like to add that she has made SEVERAL threats to slander my name!! Gina Burton WAS & IS the only customer in which this has happened. Her "Two Friends" is a complete lie!! I have MANY recurring customers whom have never had ANY PROBLEMS WHAT_SO_EVER!! You can not satisify everyone!!
