- Report: #1414046
Complaint Review: Select Home Warranty - New Jersey
Reported By:
Bernie -
JACKSONVILLE, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Select Home Warranty
Mahwah 07495-0400 New Jersey, United States
Phone:
855-267-3532
Web:
selecthomewarranty.com
Categories:
Business Rating:
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Select Home Warranty Failed to pay claim and lied about services. New Jersey
Select Home Warranty is the kind of company with whom you DO NOT want to do business. They practice all the things that give business a bad name. I bought a six year policy from them for $1500 that they claimed would replace or repair the listed appliances and systems should the need arise. All I would have to pay was $60 for an approved technician to document the repair or need to replace. After about one year and one half our dishwasher began to leak. The repair would be around $440 which was more than the value of the dishwasher. Select Home Warranty refused to replace or repair the dishwasher and offered $100 instead. I decided to cancel the warranty since they were obviously not going to honor the conditions on which I had purchased the warranty. The company told me that since I was cancelling the warranty that the $100 would not be paid and my annual rate would double. They sent me a chech for $610. It took weeks to receive the check and at least one company representative lied directly to me stating that the check had been mailed two days prior. When I called the following week I spoke with a pleasant lady who told me she was holding the check in her hand and promised to mail it to me immediately. I received it shortly thereafter. During my conversations over the dishwasher and the policy cancellation I spoke with two men who were both hateful, rude, and condescending. I as advised that depreciation of appliances and doulbling the premium for cancellation were both in the contract. Unfortunately, it was not in the sales pitch, nor was the refusal to pay claims or to deduct for paid claims should the warranty be cancelled. In summary, I paid $890 for one and one half years of nothing. Nothing is the coverage I received from Select Home Warranty.
