- Report: #1510933
Complaint Review: Select Home Warranty - Mahwah New Jersey
-
Author Not Confirmed
Why?
Select Home Warranty
1 International Blvd Mahwah, 07495 New Jersey, United States
Web:
selecthomewarranty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Select Home Warranty This company is a total Scam Mahwah New Jersey
My A/C unit went down on August 1st 2021 and this is in the middle of summer in 100+ daytime temps in AZ. I immediately called "Select" to have someone come and repair it. The local repair company that they chose was not able to show up the next day but showed up the day after. ( Not the local repair company's fault )
The repair man noted that a part had to be replaced to make the A/C work and told me that for him to replace it I would have to get approval from "Select Home Warranty", then to call him and schedule an appointment. When I called "Select", they said that it would take 24-48 hours for their team to approve a $269 part.
I was naturally upset and explained that time was of the essence especially since the temps where I live were in the 100's. There seemed to be no sign of urgency or concern on their end and the representative said that they had to follow policy ( total indifference )
They finally approved it after I had pleaded to various reps multiple times that day and the repair man showed up promptly the next morning.
I was hoping for a resolution in the matter but the repair man found another bad part. Once again I went through the same torture with "Select" and they still had not approved the second part which by their admittance is fully covered under the warranty.
It is now 9 DAYS since I have been living with a dead A/C unit with no resolution in sight. I finally got an email from them saying that they have mailed out the part that needs to be replaced and that once I get it, I would have to contact the service company to replace it.
I called on August 9th 2021 to cancel my coverage and for a refund of the unused portion of my warranty. They immediately tried to talk me out of it and when I was clear that I wanted out, could not give me a straight answer on how much money would be refunded back.
They also said it would take 24-48 hours for them to get back to me about the refund. It has now been 4 days since I asked for a policy cancellation and I still have them calling me to continue with the policy with no cancellation confirmation even though I am fully entitled to a cancellation and refund of the unused portion of my policy.
