- Report: #1514282
Complaint Review: SELECT HOME WARRANTY - MAHWAH NEW JERSEY
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Author Confirmed
Why?
SELECT HOME WARRANTY
ONE INTERNATIONAL BLVD. SUITE 400 MAHWAH, 07495 NEW JERSEY, United States
Phone:
1-855-267-3532
Web:
SELECTHOMEWARRANTY.COM
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
SELECT HOME WARRANTY THEY HAVE TAKEN MY MONEY EVERY MONTH BUT WON'T PROVIDE SERVICE WHEN I PUT IN A CLAIM MAHWAH NEW JERSEY
I have used this company for 2 years. They have charged me every month. I had filed a claim back in April 2021, and they would not send me a repair person, I had to hire my own person and then they would not reimburse me for anything put the parts.
Then in Oct 2021, I had to file another claim for my washing machine. As of this date 12/8/21, they still have not fixed it. I took off work on 12/7, because they said GE was coming to fix it. I waited from 8-5 pm, and no one came. I have called this company many times over the last few weeks, making sure someone was coming, each time I was told yes, they will be there keep your phone on they will call when they are 30 minutes out. I even called the morning of 12/7 and was reassured that someone was coming.
I called again at 4:45 pm on 12/7, because no one had come or called. Then Select tells me a fee wasn't paid. No one said anything about a fee, in fact James Wilson ( i have all the emails) said that he would personally take my case and that it would be taken care of.
I have mold and mildew growing out of my washing maching. I have not been able to use it for almost 2 months. I have had to go to a laundry mat and pay $40 every week to wash clothes. I have kids that have asthma and this is causing an issue.
I canceled my warranty policy on 12/7, after being jacked around.
Woke up 12/8, Select charged my bank account $37.50, I called and raised hell. I was told I had a termination fee, What the hell?? I said absolutely not. Then Select charged me another $75.00.
This company has caused me a great deal of stress. Asthma issues for my kids, and I am out $240 to wash clothes, and still have not fixed my machine.
