- Report: #1464731
Complaint Review: Sears/Kenmore/LG - Goldsboro NC
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Sears/Kenmore/LG
Berkley Blvd Goldsboro, 27534 NC, United States
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SEARS.com
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Sears/Kenmore/LG Indicate 10 year warranty at purchase and then renege after only 2 years. Goldsboro NC North Carolina
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On 14 Sep 2016 we took delivery of a Kenmore refigerator (manufactured by LG) with a Grab N Go door, on which is clearly idicated the compressor has a 10 year warranty. On 17 Sep 2018 the refrigerator quit cooling, (freezer and refrigerator). After two weeks the "repairman" showed up claiming to have 36 years experience. The compressor was not working so he went to bring in his equipment to test the pressure, but he broke off a copper tube from the compressor then pronounce the compressor bad. When he broke the tube off there was a whoosh of freon which escaped the system. I am aware that there are several items whcih can cause the compressor to fail--he tested none of them!! He at first said the compressor would be covered under warranty, then after calling to order it informed me that it was not covered and estimated a repair bill of over $900.00. I was born at night but not last night, why would anyone want to repalce a compressor that had only lasted 2 years with an identical one for a cost of $900.00? My prior refrigerator an Admiral lasted 32 years without failure. I am through with Kenmore and LG and would never suggest anyone purchase any of their products.
I have done a bit of research since this happened and one area suggest the repair could have been done with a part that only cost $3.95. I smeall a scam here as I have read many reviews where this identical thing has happened. I have also seen reports where some have paid hundreds of dollars for the repair only to have the unit fail within the year! Consumers are being taken to the cleaners and there seems to be no help. Many of the units are made in MEXICO and that may be the problem. I know the units look very nice on the outside where you can see, but apparent are MADE TO FAIL!
